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Provided by: Priestley Training ASSERTIVENESS SKILLSBusiness and Management Skills |
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Training
Provided by Priestley Training
Outline
The programme is designed to improve communication skills and assist individuals in understanding the communication process, to increase confidence and be more assertive. This course specifically highlights dealing with difficult situations, developing the ability to say no and what being assertive means.
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ASSERTIVENESS SKILLS
Who would benefit from attending this course
This course is designed to meet the needs of individuals who wish to be more assertive especially when difficult situations arise.
Course Objectives
On completion of this programme, attendees will
Understand the differences between passive assertive and aggressive behaviour.
Be more aware of personal rights in the workplace.
Have an understanding of the fight and flight concept.
Have an awareness of body language and it s affects.
Have the opportunity to practice being assertive in a safe and constructive environment.
Understand the importance of clear communication.
The delegates will be asked to use examples from previous experiences where they have not been as assertive as they could have been and identify where matters could be improved in the future. This will enable a constructive review of their behaviours and what options were available to them if they had been more assertive. The delegates will have opportunities to practice assertive behaviours in both group and role play situations.
Course Overview
The candidate will return to the workplace with improved confidence and assertiveness.
This course is designed to meet the needs of individuals who wish to be more assertive especially when difficult situations arise.
Course Objectives
On completion of this programme, attendees will
Understand the differences between passive assertive and aggressive behaviour.
Be more aware of personal rights in the workplace.
Have an understanding of the fight and flight concept.
Have an awareness of body language and it s affects.
Have the opportunity to practice being assertive in a safe and constructive environment.
Understand the importance of clear communication.
The delegates will be asked to use examples from previous experiences where they have not been as assertive as they could have been and identify where matters could be improved in the future. This will enable a constructive review of their behaviours and what options were available to them if they had been more assertive. The delegates will have opportunities to practice assertive behaviours in both group and role play situations.
Course Overview
The candidate will return to the workplace with improved confidence and assertiveness.
About The Training Provider: Priestley Training
Priestley Training - Priestley Training provides a range of training services and courses but understands that the impact and return on investment of training is paramount. This is why we predominantly design and deliver training programmes and courses to meet specific training and development needs and requirements. Training can be delivered in our modern training complex or at your own premises, allowing for...
