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Provided by: Meirc Training and Consulting Call Center Management SkillsCall Center Training |
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Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
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Training
Provided by Meirc Training and Consulting
- A asked: Dear Sir, I am interested in the following skills. Can you update me if you have any course especially focused on the following skills: Effective Telephone Skills Key Telephone Skills How to Answer the Telephone Professionalism on the Telephone Looking forward Mob: +
- asked: Good Day, I need to know when , and how much will cost me to take this training program please. thank you
- M asked: Where in the USA are classes available between / and / /
- asked: we have a group of students who needs to be trained for call centre. kindly forward us details for the course. regards seena
- E asked: pls provide me : - course chapters - regstration fees - seminar schedule
- asked: where this training is conducting
- R asked: Please provide me a quote for this course. Many Thanks-
- A asked: how much it cost ?
- S asked: I want to do call center management skills online course. Please tell what i will have to do for this?
- M asked: Please send me details of call center training that you offer
Call Center Management Skills
Components of an Effective Call Center
Problems Facing Call Center Managers and Ways to Solve Them
Excellence in Customer Service
The Importance of Customer Service in Today's Competitive Environment
Satisfying Customers
Building the Customer Service Mindset
Developing a Can-do Attitude
Getting Higher Productivity from Call Operators
Developing the Team Spirit
Team Leadership
Motivational Techniques
Retaining the Call Center Operators
Managing Operators' Stress Levels
Delegating and Scheduling Workload
Benefits, Barriers and Methods
Matching the Task with the Skill
Follow-up Procedures to Ensure Accomplishment
Importance of On-the-job Training
The Four Phases of Job Instruction
Assisting Call Operators in Handling Customer Conflict
Handling Customer Complaints
Dealing with Difficult and Angry Callers
The Importance of Assertive Behavior
Effective Telephone Skills
Key Telephone Skills
How to Answer the Telephone
Professionalism on the Telephone
Problems Facing Call Center Managers and Ways to Solve Them
Excellence in Customer Service
The Importance of Customer Service in Today's Competitive Environment
Satisfying Customers
Building the Customer Service Mindset
Developing a Can-do Attitude
Getting Higher Productivity from Call Operators
Developing the Team Spirit
Team Leadership
Motivational Techniques
Retaining the Call Center Operators
Managing Operators' Stress Levels
Delegating and Scheduling Workload
Benefits, Barriers and Methods
Matching the Task with the Skill
Follow-up Procedures to Ensure Accomplishment
Importance of On-the-job Training
The Four Phases of Job Instruction
Assisting Call Operators in Handling Customer Conflict
Handling Customer Complaints
Dealing with Difficult and Angry Callers
The Importance of Assertive Behavior
Effective Telephone Skills
Key Telephone Skills
How to Answer the Telephone
Professionalism on the Telephone
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses and executive training in Dubai and outside UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Administration and Secretarial,
Communication Skills,
Contracts Management,
Customer Service,
Finance and Accounting,
Human Resources Management,...
