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Provided by: Meirc Training and Consulting The Customer Service MindsetCustomer Service |
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Training
Provided by Meirc Training and Consulting
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
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The Customer Service Mindset
Definition and Concepts of Customer Service
Serving the Internal and External Customer
The Principle Foundation for Superior Customer Service
Strong Relationship
Superior Service
Professional Behavior
The Customer Service Mindset
Components of the Mindset
Strategies for Building the Mindset Among the Staff
A Profile of Different Customers Personalities
Understanding Their Personalities
Tips for Dealing with Difficult Personalities
Attaining Customer Satisfaction
Meeting Their Needs
Exceeding Their Expectations
Delighting and Surprising Them
Handling Customers Complaints
Types and Levels of Customer Complaints
Handling Complaints: Process and Behavior
Effective Communication with Customers
Active Listening
Overcoming Communication Barriers
Reading Customer Body Language
Serving the Internal and External Customer
The Principle Foundation for Superior Customer Service
Strong Relationship
Superior Service
Professional Behavior
The Customer Service Mindset
Components of the Mindset
Strategies for Building the Mindset Among the Staff
A Profile of Different Customers Personalities
Understanding Their Personalities
Tips for Dealing with Difficult Personalities
Attaining Customer Satisfaction
Meeting Their Needs
Exceeding Their Expectations
Delighting and Surprising Them
Handling Customers Complaints
Types and Levels of Customer Complaints
Handling Complaints: Process and Behavior
Effective Communication with Customers
Active Listening
Overcoming Communication Barriers
Reading Customer Body Language
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
