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Provided by: Meirc Training and Consulting Customer Service Excellence: How to win & keep customersCustomer Service |
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Training
Provided by Meirc Training and Consulting
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
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Customer Service Excellence: How to win & keep customers
Customer Service
Definitions and Concepts
Customer Service in a Competitive Environment
Competition is More on Service Versus Products
Establishing Winning Relationships
Customer Requirements for Quality
What is Quality Service?
Components and Gaps of Quality Service
Quality Requirements
The RATER Model and Service Quality Indicators
Analyzing the Factors of the RATER Model
Levels of Service Offered to Your Customers
Managing Customer Expectations
Strategies and Actions to Delight Your Customers
Professional Behavior with the Customer
Treating Customers as Royalty
The Power of Behavior
Assertive Behavior Compared to Passive and Aggressive Behavior
Strategies for Service Recovery
Measuring Customer Satisfaction
Retaining Current Customers
Recovering Lost Customers
Attracting New Customers
Polish Your Perception Points
Upgrading People Skills
Improving Product Quality
Polishing Your Packaging
Definitions and Concepts
Customer Service in a Competitive Environment
Competition is More on Service Versus Products
Establishing Winning Relationships
Customer Requirements for Quality
What is Quality Service?
Components and Gaps of Quality Service
Quality Requirements
The RATER Model and Service Quality Indicators
Analyzing the Factors of the RATER Model
Levels of Service Offered to Your Customers
Managing Customer Expectations
Strategies and Actions to Delight Your Customers
Professional Behavior with the Customer
Treating Customers as Royalty
The Power of Behavior
Assertive Behavior Compared to Passive and Aggressive Behavior
Strategies for Service Recovery
Measuring Customer Satisfaction
Retaining Current Customers
Recovering Lost Customers
Attracting New Customers
Polish Your Perception Points
Upgrading People Skills
Improving Product Quality
Polishing Your Packaging
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
