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Provided by: Boston University Corporate Education Center ITIL Practitioner Release and Control IPRC Certification |
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ITIL116 - ITIL Practitioner: Release and Control (IPRC) Certification
Course description
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Release & Control and is for IT professionals who will participate in managing, organizing, and optimizing the Change, Configuration and Release process areas. The program spans 4 days of lectures, student assessments, group activities and after hour reading assignments. The 5th day is dedicated to exam preparation and testing.
An optional 2-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through the Examination Institute for Information Science (EXIN). Candidates must have attended an accredited training course and successfully completed all practical assignments to sit for the exam.
Who should attend Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Change, Configuration & Release management process areas.
Prerequisites
Foundation Certificate in IT Service Management along with IT or ITSM operational experience.
What you will learn
- Day 1
- Theory
- Introductions
- Program Overview
- ITSM Concepts
- Assignments
- Process Implementation Planning
- Critical Success Factors & Continuous Service Improvement
- Group Discussion
- Homework
- Configuration Assessment Preparation
Day 2- Theory
- Review Day 1
- Configuration Management
- Manage, Organize & Optimize Configuration Management
- Assignments
- Review Configuration Management Assessment process, activities, roles & responsibilities
- Configuration Management Assessment - PART I
- Configuration Management Assessment - PART II
- PART II Discussions
- Configuration Management Assessment - PART III
- PART III Presentations
- Homework
- Change Assessment Preparation
Day 3- Theory
- Review Day 2
- Change Management
- Manage, Organize & Optimize Change Management
- Assignments
- Review Change Management Assessment process, activities, roles & responsibilities
- Change Management Assessment - PART I
- Change Management Assessment - PART II
- PART II Discussions
- Change Management Assessment - PART III
- PART III Presentations
- Homework
- Release Assessment Preparation
Day 4- Theory
- Review Day 3
- Release Management
- Manage, Organize & Optimize Release Management
- Assignments
- Review Release Management Assessment process, activities, roles & responsibilities
- Release Management Assessment - PART I
- Release Management Assessment - PART II
- PART II Discussions
- Release Management Assessment - PART III
- PART III Presentations
- Homework
- IPRC Assessment Preparation
Day 5- Theory
- Review
- Assignments
- IPRC Practice Examination
- Self Study
- Individual
- Exam
- IPRC Certification exam
- Theory
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