Business Process Management
Business Process Management
Training
Provided by Brit Training
Providing training to enable bank management to both understand the business management process and business process improvement.
A combination of lectures, generic case studies to illustrate key issues and specific case studies to identify potential areas for improvement.
To ensure that the key staff understand the principles of business process modelling and business improvement.
To consider the key areas where business process management adds value to a company.
A combination of lectures, generic case studies to illustrate key issues and specific case studies to identify potential areas for improvement.
To ensure that the key staff understand the principles of business process modelling and business improvement.
To consider the key areas where business process management adds value to a company.
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Business Process Management
Course Outline
Introduction to process management
What is a process?
What is business process management?
Why change a process?
Case Study
Discussion of problems within bank operations, the impact of outsourcing and difficulties of implementing change.
Introduction to High Level Modelling
Business area prioritisation
Identification phase
Review of banks' key systems documentation
Case Study
1.Business area prioritisation
2.Review of key systems
Standardised Process Modelling
Introduction to key symbols
Introduction to logic documentation
Case Study
1.Modelling a new deposit customer
2.Modelling business processes to develop process documentation
Risk and Control
What is a risk?
What is a control?
Value against cost of control analysis
Which losses really matter?
The loss profile and distributions
Control and risk self assessment
Case Study
1.Review of cost and income to ascertain value of control (2)
2.Revisit systems schematic to identify hot spots
3.Demonstration of control and risk self assessment through software (Business Winner) and product demonstration(Methodware)
The Management Issues
Steering Committee
People issues and change
Dealing with resistance
Implementation options
Pitfalls in managing change
Case Study
1.What is the role of the Steering Committee?
2.Group discussion on the management of people issues
The Customer and Process Modelling
Customer needs analysis
The customer & quality
The Customer and Process Modelling (continued)
3 stages in process modeling
5 steps in project completion
Systems Perspective
Case Study
Discussion of key issues
Key Controls
Identification of key controls
Quantification
Business process re-engineering
Case Study
1.Revisit of initial analysis and update on the basis of new information
2.CRSA control and risk self assessment principles
3.Consideration of potential areas for major re-engineering within business
Developing Key Risk Indicators
Introduction to Key Risk Indicators
Risk assessment
Business environment and internal control factors
Typical KRIs
Balanced scorecard
Case Study
1.Development of KRIs in specific examples and comparison to standardised model
2.Developing a KRI database
Software Tools
Overview of market
Product overview
Benchmarking
Implementing benchmarking
Types of benchmarks
Planning and data gathering
Common problems
Introduction to process management
What is a process?
What is business process management?
Why change a process?
Case Study
Discussion of problems within bank operations, the impact of outsourcing and difficulties of implementing change.
Introduction to High Level Modelling
Business area prioritisation
Identification phase
Review of banks' key systems documentation
Case Study
1.Business area prioritisation
2.Review of key systems
Standardised Process Modelling
Introduction to key symbols
Introduction to logic documentation
Case Study
1.Modelling a new deposit customer
2.Modelling business processes to develop process documentation
Risk and Control
What is a risk?
What is a control?
Value against cost of control analysis
Which losses really matter?
The loss profile and distributions
Control and risk self assessment
Case Study
1.Review of cost and income to ascertain value of control (2)
2.Revisit systems schematic to identify hot spots
3.Demonstration of control and risk self assessment through software (Business Winner) and product demonstration(Methodware)
The Management Issues
Steering Committee
People issues and change
Dealing with resistance
Implementation options
Pitfalls in managing change
Case Study
1.What is the role of the Steering Committee?
2.Group discussion on the management of people issues
The Customer and Process Modelling
Customer needs analysis
The customer & quality
The Customer and Process Modelling (continued)
3 stages in process modeling
5 steps in project completion
Systems Perspective
Case Study
Discussion of key issues
Key Controls
Identification of key controls
Quantification
Business process re-engineering
Case Study
1.Revisit of initial analysis and update on the basis of new information
2.CRSA control and risk self assessment principles
3.Consideration of potential areas for major re-engineering within business
Developing Key Risk Indicators
Introduction to Key Risk Indicators
Risk assessment
Business environment and internal control factors
Typical KRIs
Balanced scorecard
Case Study
1.Development of KRIs in specific examples and comparison to standardised model
2.Developing a KRI database
Software Tools
Overview of market
Product overview
Benchmarking
Implementing benchmarking
Types of benchmarks
Planning and data gathering
Common problems
About The Training Provider: Brit Training
Brit Training - Brit Training provides specialist training to the banking and financial services arena in South and Southern Africa. Our training covers four areas, these being banking and finance; risk; market instruments and treasury.
The South African financial and banking sector has experienced dramatic changes in the last twenty years developing into the most competitive industry in the economic...
