Feedback Skills

CONTENT PLAN
Introduction
A company s success in managing its information assets is a function of four dimensions: infrastructure, knowledge processes, human capital and culture all working in concert.
REMARKS
Ice-breaker followed by an interactive discussion through a ppt. presentation and a few exercises.
Five Steps to Evolving into an Intelligent, High-Performance Enterprise (CMM Model) the only way to do so and create that environment is by improving feedback skills
An operational level characterized by individual data ownership and control, where individuals apply information to tackle day-to-day functional issues.
A consolidation level where individual perspective is replaced by departmental or functional standards, metrics and perspective across all four dimensions.
An integration level, which expands consolidation from the previous level into an enterprise view.
An optimisation level in which the organization can focus its energies on finding greater efficiencies in all dimensions, more accurately predicting the future and creating extended networks that include: customers, suppliers, business partners and other stakeholders.
Finally, an innovation level in which growth and most revenue potential is fuelled by constant change, creativity and renewal

REMARKS
Game to display ownership & control and relate experiences through feedback skills.
Exercises in drawing up templates and in interpretation of measures for feedback requirements.
Exercise in building synergy, optimisation and innovation evolved through feedback mechanisms.
Improved interpersonal skills essential for developing feedback
6-steps to improve interpersonal skills.
Inclusion
Affiliation
Extension
Recognition
Control
Influence

REMARKS
Administration of IPNI instrument
Importance of listening for evolving feedback skills
Listening is the prime clue to feedback.

REMARKS
(a) A practical exercise on listening and (b) a listening quiz (instrument) followed by discussions through ppt. presentations

Importance of feedback through Inter-rater reliability in performance assessment and the skills involved
Improving resilience through introspection no fixated percept.
Measuring homogeneity to establish the extent of consensus, therefore reducing bias
Discussions on
Listening
Asking questions to clarify
Asking others to offer feedback as to the effect
Acknowledging valid points
Opening yourself - not defensive
Staying focussed
Taking time to think



REMARKS
Discussions based on ppt. followed by Case Study & Role Play (to be video captured and replayed the following day)
Kinds of Feedback
Sensitive
Issue related
Meaningful
Prompt
Listen
Easy to understand


REMARKS
Interactive Session with the help of ppt. slide-show
Assessment of Feedback Skills
Assessment shall be made on the above parameters
REMARKS
Replay of captured video
What Is Critical Feedback
Why Is Critical Feedback difficult to handle
Gender differences in feedback
Generational differences in feedback
Parental messages
Critical feedback messages to watch out for
REMARKS
Ppt. slide-show followed by interactive session
Administration of instruments Self Image Index & Fear of failure
Changing your beliefs about critical feedback
The concept of self-talk
Positive Self Talking
REMARKS
Ppt. slide-show followed by interactive session
Administration of instruments on Self Talk Attitude and discussions on results
Openness to Feedback
An assessment of individual receptiveness
REMARKS
Administration of Instrument and discussions on results
How to respond to critical feedback
Valid Critical Feedback
Unjustified Critical Feedback
Vague Critical Feedback
Awareness
a. Counter-attack
b. Silent Victim
Assessment
a. Questions to be asked to oneself
b. Check the facts
Action

REMARKS
Ppt. slide-show followed by interactive session
Administration of Instrument, How do you respond and discussions on results
Action Strategies to deal with Critical Feedback
Technique 1: Fogging
Technique 2: Admitting the Truth (Negative Assertion)
Technique 3: Asking for Specific Feedback (Negative Inquiry)
REMARKS
Ppt. slide-show followed by interactive session
Instruments and analysis of real-life situations
Remembering the Value of Feedback
Which assertive technique to use?
Assessing critical feedback in your past
How do you handle critical feedback?
Ten tips for handling feedback
My personal action plan

REMARKS
Ppt. slide-show followed by interactive session
Administration of Instruments and discussions on results