Conflict Management Skills for dealing with customers
Business and Management Skills
Training
Provided by blue concept training
This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways to deal with conflict. This will be influenced by our personality, our levels of confidence and our life experiences. During our conflict management training people gain an understanding of their personal process. The training develops this understanding so that participants hone their approach and identify specific strategies that they can integrate into their daily practice.
Typical participants include: Housing & benefits section, Security Guards, Motorway Service staff, Care Workers, Nursing, Customer Service staff, Airport Workers, Professionals, Retail Assistants, Reception Staff, School Wardens, Car Park Inspectors and Attendants, Theatre and Door Staff.
We learn very early in our development as human beings various ways to deal with conflict. This will be influenced by our personality, our levels of confidence and our life experiences. During our conflict management training people gain an understanding of their personal process. The training develops this understanding so that participants hone their approach and identify specific strategies that they can integrate into their daily practice.
Typical participants include: Housing & benefits section, Security Guards, Motorway Service staff, Care Workers, Nursing, Customer Service staff, Airport Workers, Professionals, Retail Assistants, Reception Staff, School Wardens, Car Park Inspectors and Attendants, Theatre and Door Staff.
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Conflict Management Skills for dealing with customers
Learn how to manage conflict naturally and catch situations up-stream.
This course will help you increase your ability to
Master unique techniques to avoid and defuse conflict
Use skilled language patterns that defuse situations
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique that will enable you to be calm when it matters
Manage conflict to achieve better outcomes
Stop aggressive people in their tracks
Verbalise your needs and gain respect
Resolve staff issues quickly and effectively
Pass on easily learnt techniques to your team
Exude confidence when dealing with situations
This course is a rare opportunity for you to learn something special. These skills will become an integral part of your process so that you can deal with situations more effectively.
This course will help you increase your ability to
Master unique techniques to avoid and defuse conflict
Use skilled language patterns that defuse situations
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique that will enable you to be calm when it matters
Manage conflict to achieve better outcomes
Stop aggressive people in their tracks
Verbalise your needs and gain respect
Resolve staff issues quickly and effectively
Pass on easily learnt techniques to your team
Exude confidence when dealing with situations
This course is a rare opportunity for you to learn something special. These skills will become an integral part of your process so that you can deal with situations more effectively.
About The Training Provider: blue concept training
blue concept training - blue concept training is a dedicated conflict management training company. We provide, training, advice and consultancy services to small and medium sized organisations. We provide a range of in-house and open courses. We train lone workers, customer service staff, public sector workers and help colleagues and teams deal with conflict.
