Lone worker training
Business and Management Skills
Training
Provided by blue concept training
Examples of lone workers and roles that this training is suitable
Visiting clients homes.
When having to deny people money, claims advisors can risk conflict and physical injury.
Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, violence or abuse.
This training is designed for both people who are new to the lone worker role and people who have a long history of working alone. The environment that lone workers are exposed to is becoming more hostile. Lone workers are exposed to numerous risks including false accusations of a sexual nature to physical abuse.
This training will help participants learn how to take simple steps to reduce risk, how to successfully manage conflict situations and improve how they respond. When staff feel in control, safe and calm they can provide the very best in customer service. Conflict management training will reduce costly staff absenteeism, exposure to risk and poor work practices
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Lone worker training
Learn how to manage conflict naturally and reduce risk when working alone.
Reduce your exposure to risk and put in place practical measures so that you stay safe and in control.
Key lone working skills
Identify risks and manage exposure when lone working
Understand what influences the risks we take
Have a back-up plan
If in doubt get out
Is the lone worker policy clear?
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique, be calm when it matters
Use skilled language patterns that defuse situations
Verbalise your needs and gain respect
Resolve customer issues quickly and effectively
Stay calm and safe
Exude confidence when dealing with all situations
Remain professional and maintain the integrity of your brand
Reduce your exposure to risk and put in place practical measures so that you stay safe and in control.
Key lone working skills
Identify risks and manage exposure when lone working
Understand what influences the risks we take
Have a back-up plan
If in doubt get out
Is the lone worker policy clear?
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique, be calm when it matters
Use skilled language patterns that defuse situations
Verbalise your needs and gain respect
Resolve customer issues quickly and effectively
Stay calm and safe
Exude confidence when dealing with all situations
Remain professional and maintain the integrity of your brand
About The Training Provider: blue concept training
blue concept training - blue concept training is a dedicated conflict management training company. We provide, training, advice and consultancy services to small and medium sized organisations. We provide a range of in-house and open courses. We train lone workers, customer service staff, public sector workers and help colleagues and teams deal with conflict.
