Public sector workers conflict training
Business and Management Skills
Training
Provided by blue concept training
blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this brings new working practices, priorities and expectations. With continual performance monitoring and a global decrease in resources, public sector staff need conflict management skills more than ever.
Through the 'public sector partnership agreement' we are able to deliver training programmes at subsidised rates. Please contact us for more details. The 'public sector partnership agreement' subsidised rates do not apply to open courses.
Typical participants include: Housing & benefits section, Security Personnel, Library staff, Social workers, Park rangers, Care workers, Customer Service staff, One-stop-shop assistants, Department managers, Reception Staff, Call centre staff, School Wardens, Leisure staff, Car Park, Inspectors and Attendants.
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Public sector workers conflict training
Learn how to manage conflict naturally and catch situations up-stream.
This course will help you increase your ability to
Master unique techniques to avoid and defuse conflict
Use skilled language patterns that defuse situations
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique that will enable you to be calm when it matters
Manage conflict to achieve better outcomes
Stop aggressive people in their tracks
Verbalise your needs and gain respect
Resolve staff issues quickly and effectively
Pass on easily learnt techniques to your team
Exude confidence when dealing with situations
This course is a rare opportunity for you to learn something special. These skills will become an integral part of your process so that you can deal with situations more effectively.
This course will help you increase your ability to
Master unique techniques to avoid and defuse conflict
Use skilled language patterns that defuse situations
Identify the bait and respond skilfully
Employ a staggeringly effective fear control technique that will enable you to be calm when it matters
Manage conflict to achieve better outcomes
Stop aggressive people in their tracks
Verbalise your needs and gain respect
Resolve staff issues quickly and effectively
Pass on easily learnt techniques to your team
Exude confidence when dealing with situations
This course is a rare opportunity for you to learn something special. These skills will become an integral part of your process so that you can deal with situations more effectively.
About The Training Provider: blue concept training
blue concept training - blue concept training is a dedicated conflict management training company. We provide, training, advice and consultancy services to small and medium sized organisations. We provide a range of in-house and open courses. We train lone workers, customer service staff, public sector workers and help colleagues and teams deal with conflict.
