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Provided by: Taylor Performance Solutions, Inc. Communications and Customer Relations |
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Training
Provided by Taylor Performance Solutions, Inc.
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers
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Communications and Customer Relations
Sample Customer Service Modules
Exceeding Customer Service Expectations
Managing Call Times
Call Center Customer Service Skills
Open Communication Skills
Managing a Dialogue
Asking Effective Problem Solving Questions
Handling Irate Customers
Delivering Difficult Messages
Understanding Different Personality Types
Professional Phone Skills
Professional Email and Voicemail Techniques
Coaching and Reinforcement
Coaching is a critical component to ensure that what your employees learn in training is reinforced. We provide training for your customer service managers to help them:
Observe and document performance
Prepare for and effectively conduct coaching discussions
Give feedback to help employees improve performance
Exceeding Customer Service Expectations
Managing Call Times
Call Center Customer Service Skills
Open Communication Skills
Managing a Dialogue
Asking Effective Problem Solving Questions
Handling Irate Customers
Delivering Difficult Messages
Understanding Different Personality Types
Professional Phone Skills
Professional Email and Voicemail Techniques
Coaching and Reinforcement
Coaching is a critical component to ensure that what your employees learn in training is reinforced. We provide training for your customer service managers to help them:
Observe and document performance
Prepare for and effectively conduct coaching discussions
Give feedback to help employees improve performance
About The Training Provider: Taylor Performance Solutions, Inc.
Taylor Performance Solutions, Inc. - Taylor Performance Solutions, Inc. custom designs training programs to support businesses and organizations with improving service, increasing sales, developing strong leaders and developing effective trainers. Our focus is to increase bottom line business results by focusing on the job skills of the employees and the leadership of the management team.
All products and services are...
