Assertive Communication for Women

Self-esteem and confidence: Learning how to develop and maintain self-esteem and understanding the importance of these in underpinning assertive communication for women.

Body language: Examining the non-verbal aspects of assertive communication and learning to project a positive image.

Identifying rights and responsibilities: Examining the rights and responsibilities of self and others within the context of assertive communication; considering how rights can be asserted sensitively and appropriately.

Recognising behaviour styles: Identifying different behaviour characteristics in self and others, and how it affects one s own confidence and performance.

Dealing with aggressive behaviour: Learning how to behave assertively, even when others are behaving aggressively.

Request making and refusing: Identifying ways of being polite but clear and direct in the process of making and refusing requests.

Dealing assertively with criticism: Learning how to give and receive criticism in an effective manner.

Inter-personal issues: How to take a calm and assertive approach in dealing with a range of inter-personal issues in the workplace.

Personal Development Planning: Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan.