Emotional Intelligence at Work

Training Provided by H2 Training & Consultancy Ltd Organisations of all sizes are increasingly recognising the key role that 'Emotional Intelligence' (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work. It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations. "This course has really changed my perception of what it takes to be successful at work - thank you so much " "It was extremely interesting and thought provoking, but it was also very practical, and helped to generate lots of ideas that will apply to almost any situation at work." "Excellent this is the foundation of any individual's success. Where have we been without understanding and applying EQ?" "Brilliant I would strongly recommend this course to anyone who doesn't work in a bubble..." Please email us to request a more detailed course outline, or to reserve one or more places.

Emotional Intelligence at Work 1. Use of emotions: Identifying examples of using emotions at work both positively and negatively and considering the wider consequences of each.

2. Emotional Intelligence at Work: Developing an understanding of the value and exact nature of Emotional Intelligence in the working environment.

3. Key competencies: Understanding the key competencies that make up emotionally intelligent behaviour, including: Self Awareness; Social Awareness; Self Management and Relationship Management.

4. Self-development exercises: Introducing and practicing a range of specific exercises to enhance each key area of emotional intelligence (Can be linked into results of psychometric test results if required).

5. Applying the skills and techniques: Considering a range of typical situations in which enhanced emotional intelligence will positively influence the outcomes for all involved. This can include use of scenarios, simulations and role-play exercises as required.

6. Personal Development Planning: Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan.

About The Training Provider: H2 Training & Consultancy Ltd

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