Management and Supervision Skills

Training Provided by H2 Training & Consultancy Ltd A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.

It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.

It is particularly recommended for anyone new to the role of management and supervision, for anyone who is considering taking on or applying for a new position that requires the supervision and/or management of others, or for anyone who has been in the job for a while, but without formal training.

"The 'what kind of manager are you?' quiz and continuum allowed you to evaluate your own skills and recognise areas for improvement"

"The course included plenty of real situations and how to overcome them and an outside view point of how we do things was really eye-opening."

"Excellent it gave me an invaluable insight into how to deal with the problems I face each day I am more likely to be a more effective manager, and get a lot less stressed "

"Brilliant very valuable and would strongly recommend the course."

Please email us to request a more detailed course outline, or to reserve one or more places.

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Management and Supervision Skills Seminar Schedule

November, 2008
Date		Location
26th November, 2008		Central London Venues		[Register]

Management and Supervision Skills 1. Identifying personal objectives: Identifying participants personal objectives in attending the training.

2. Key management and supervisory activities and skills: Examination of a range of supervision and management activities and the skills required to carry them through.

3. Good practice in management and supervision: Identifying recommended groundrules and boundaries for a positive supervision environment and relationship.

4. Personal management styles: Identifying and analysing personal styles and considering the impact on the supervisee.

5. Assertive communication skills: Understanding how different styles of communication impacts on others. Recognising the benefits of assertiveness and how to develop and utilise a more assertive style.

6. Empowering and delegating: Developing skills in the art of effective delegation.

7. Constructive criticism: Identifying the impact on the supervisee and learning how to give feedback in a positive way.

8. Performance Management: Using formal and informal processes of support, training & development, meetings and reviews to enhance motivation and ensure effective performance.

9. Team building: Understanding the nature of teams versus groups, and identifying the role of the manager as team leader.

10. Conflict Management: Learning to deal effectively and professionally with conflict in the team, and with team members.

11. Accessing support: Identifying personal support needs and considering appropriate and positive ways of meeting them through peers and own manager.

12. Personal development planning Extending learning back into the workplace through comprehensive action planning of on-going learning and development.

About The Training Provider: H2 Training & Consultancy Ltd

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