Counselling Skills

Training Provided by H2 Training & Consultancy Ltd Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues through change; and dealing with poor performance.

Counselling Skills Participants will be introduced to:

1. The difference between using counselling skills and counselling per se

2. Appropriate applications of counselling skills, and when to refer on

3. Three key conditions required in any counselling situation

4. The importance of active listening skills, and how to demonstrate their use

5. The impact of non-verbal communication

6. The use of questioning skills /unhelpful questions in counselling

7. Effective and appropriate responses to a range of situations

8. A three-step approach to problem-solving and decision-making

9. A constructive feedback approach to on-going skills development

10. Structured personal development and action planning

About The Training Provider: H2 Training & Consultancy Ltd

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