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Provided by: H2 Training & Consultancy Ltd Dealing with Difficult Relationships at WorkDifficult People |
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Training
Provided by H2 Training & Consultancy Ltd
Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to manage potentially dangerous or damaging situations, both safely and professionally.
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Dealing with Difficult Relationships at Work
We aim to ensure that our bespoke training is flexible, and meets the individual needs of our customers. Part of the bespoke service will be to tailor the content of the course to any organisational objectives in commissioning the training, as well as the specific interests/needs of the participants themselves. The training that we deliver will reflect your organisational culture and working practices and will include relevant examples from your own field of business.
Modules for possible inclusion:
Definitions and examples of 'difficult' relationships: Identifying a range of workplace examples and understanding what makes relationships at work difficult for different people
Personal reactions to conflict: Understanding instinctive reactions and identifying different approaches to conflict
Understanding the situation: Analysing the dynamics of the situation, the "games people play" and managing blocks
Difficult relationships model: Recognising the benefits of using a positive model, understanding the principles and the six phases, and identifying useful calming behaviours at each phase
Key skills and processes: Self-assessment of key skills; understanding the processes of conflict management, influence, negotiation and stress management
Effective communication: Analysing the role of assertive communication in reducing and responding to conflict; developing effective listening and questioning skills to ensure mutual understanding
Disagreeing assertively: Using assertiveness techniques to present opinions clearly and concisely whilst minimising the chance of conflict
Handling conflict with customers: Understanding and dealing positively with conflict with internal and external customers
Applications: Analysing scenarios, identifying solutions and putting the skills into practice
Action Planning: Identifying continuing personal development needs and extending learning into the workplace.
Modules for possible inclusion:
Definitions and examples of 'difficult' relationships: Identifying a range of workplace examples and understanding what makes relationships at work difficult for different people
Personal reactions to conflict: Understanding instinctive reactions and identifying different approaches to conflict
Understanding the situation: Analysing the dynamics of the situation, the "games people play" and managing blocks
Difficult relationships model: Recognising the benefits of using a positive model, understanding the principles and the six phases, and identifying useful calming behaviours at each phase
Key skills and processes: Self-assessment of key skills; understanding the processes of conflict management, influence, negotiation and stress management
Effective communication: Analysing the role of assertive communication in reducing and responding to conflict; developing effective listening and questioning skills to ensure mutual understanding
Disagreeing assertively: Using assertiveness techniques to present opinions clearly and concisely whilst minimising the chance of conflict
Handling conflict with customers: Understanding and dealing positively with conflict with internal and external customers
Applications: Analysing scenarios, identifying solutions and putting the skills into practice
Action Planning: Identifying continuing personal development needs and extending learning into the workplace.
About The Training Provider: H2 Training & Consultancy Ltd
H2 Training & Consultancy Ltd - If you re looking for outstanding value and quality in personal effectiveness training, then welcome to H2...
We offer training, coaching and consultancy services in over 30 effectiveness topics:
- Open (public) training courses are run in Central London, covering a range of the most popular personal effectiveness topics. (Dates available on our website at:...
