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Provided by: H2 Training & Consultancy Ltd Support Skills for PAsOrganizational Skills |
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The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress for both managers and their PAs. Developing specific skills, such as in the management of a manager s diary can have a real impact on their productivity, and can help to ensure that individuals and teams remain stress-free and effective in their roles. This course is particularly suitable for secretaries, PAs and those in a support role, who wish to develop their role to increase the contribution they make to their managers, their team and the organisation. Participants will learn the essential tools and techniques that will make them successful and develop their confidence and ability to deal with a wide range of challenging situations. The course provides the practical support to maximise efficiency and productivity, and shows participants how to minimise stress for themselves and their manager, by managing their own and their manager's time effectively.
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Training
Provided by H2 Training & Consultancy Ltd
- E asked: Where are you located? I would like to take this course in person or instructor led. What is the cost? Thanks! Merritt Island, FL
Support Skills for PAs
We aim to ensure that our bespoke training is flexible, and meets the individual needs of our customers. Part of the bespoke service will be to tailor the content of the course to any organisational objectives in commissioning the training, as well as the specific interests/needs of the participants themselves. The training that we deliver will reflect your organisational culture and working practices and will include relevant examples from your own field of business.
Modules for possible inclusion:
Understanding the Role and Qualities of an effective PA: Defining your role as a PA, understanding the relationship between the PA and the manager and defining the skills and qualities of an effective PA
Building a Successful Partnership: Understanding the nature of a successful partnership, identifying and meeting your own and your manager's needs and expectations
Time management self-assessment: Discovering areas of relative strength and weakness as the first step to making improvements
Time-stealers and time-wasters: Identifying and correcting unproductive work habits, and finding solutions to effectively deal with interruptions and common time stealers
Prioritising tasks: Using a Priority Grid to distinguish between tasks that are important versus urgent
Time Management Matrix: Understanding how to balance your workload to ensure maximum productivity and minimum stress
Time management tools and techniques: Using a range of tools and techniques that can assist with the process of managing time
Perfect Planning: Using a range of planning tools in order to stay on top of priorities to remain flexible to changing priorities
Assertiveness skills: Developing an honest and assertive communication style for positive effect
Responding to requests: Balancing personal versus organisational interests; saying "no" without appearing unhelpful; accepting tasks without compromising other priorities
Avoiding pressurising others: Identifying situations in which participants may unknowingly be putting their manager or colleagues under pressure
Handling Difficult Situations Confidently: Identifying and anticipating difficult situations, dealing with difficult and aggressive people, and building personal influence
Taking Control and Responsibility: Learning to be autonomous, solve problems and deal with new responsibilities and challenges. Understanding how to achieve the balance between pro-active and reactive working.
Dealing with difficulties: Learning to respond positively to inevitable conflicts when working under pressure
Personal development planning: Identifying continuing personal development needs and extending learning into the workplace.
Modules for possible inclusion:
Understanding the Role and Qualities of an effective PA: Defining your role as a PA, understanding the relationship between the PA and the manager and defining the skills and qualities of an effective PA
Building a Successful Partnership: Understanding the nature of a successful partnership, identifying and meeting your own and your manager's needs and expectations
Time management self-assessment: Discovering areas of relative strength and weakness as the first step to making improvements
Time-stealers and time-wasters: Identifying and correcting unproductive work habits, and finding solutions to effectively deal with interruptions and common time stealers
Prioritising tasks: Using a Priority Grid to distinguish between tasks that are important versus urgent
Time Management Matrix: Understanding how to balance your workload to ensure maximum productivity and minimum stress
Time management tools and techniques: Using a range of tools and techniques that can assist with the process of managing time
Perfect Planning: Using a range of planning tools in order to stay on top of priorities to remain flexible to changing priorities
Assertiveness skills: Developing an honest and assertive communication style for positive effect
Responding to requests: Balancing personal versus organisational interests; saying "no" without appearing unhelpful; accepting tasks without compromising other priorities
Avoiding pressurising others: Identifying situations in which participants may unknowingly be putting their manager or colleagues under pressure
Handling Difficult Situations Confidently: Identifying and anticipating difficult situations, dealing with difficult and aggressive people, and building personal influence
Taking Control and Responsibility: Learning to be autonomous, solve problems and deal with new responsibilities and challenges. Understanding how to achieve the balance between pro-active and reactive working.
Dealing with difficulties: Learning to respond positively to inevitable conflicts when working under pressure
Personal development planning: Identifying continuing personal development needs and extending learning into the workplace.
About The Training Provider: H2 Training & Consultancy Ltd
H2 Training & Consultancy Ltd - If you re looking for outstanding value and quality in personal effectiveness training, then welcome to H2...
We offer training, coaching and consultancy services in over 30 effectiveness topics:
- Open (public) training courses are run in Central London, covering a range of the most popular personal effectiveness topics. (Dates available on our website at:...
