Facilitation Skills

Training Provided by H2 Training & Consultancy Ltd Effective facilitation is an essential function of any organisation s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - thus maximising and sustaining productivity. The facilitator s role is vital in ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of the meeting, and for ensuring the achievement of overall objectives. This 'Facilitation Skills' training from H2 will equip participants with the necessary skills, tools and techniques to plan, guide and evaluate effective workshop style meetings, and will focus on the important role that the facilitator plays throughout the process.

Facilitation Skills We aim to ensure that our bespoke training is flexible, and meets the individual needs of our customers. Part of the bespoke service will be to tailor the content of the course to any organisational objectives in commissioning the training, as well as the specific interests/needs of the participants themselves. The training that we deliver will reflect your organisational culture and working practices and will include relevant examples from your own field of business.

Modules for possible inclusion:

What is facilitation?: Understanding the role of facilitation, how it has evolved, its benefits and how it differs from training

Facilitation styles: Identifying personal facilitation styles and matching appropriate styles to the needs of different groups

Group dynamics: Understanding how groups work and recognising the various stages within the lifecycle

Understanding individuals: Identifying the various roles that individuals play within groups

Change management: Understanding the process of change, reactions to change, and the role of facilitation in assisting organisational change

Skills of Effective Facilitation: An overview of the skills needed for effective facilitation and an opportunity for self-assessment and personal development planning

Empathy and trust: Developing good rapport with a group in order to demonstrate understanding and to enhance the role of the facilitator

Impartiality: Understanding the importance of neutral behaviour, and identifying ways of demonstrating impartiality to the group

Active listening: Using active listening as a means of identifying both facts and feelings in order to improve responses to group needs

Questioning: Establishing why questioning is important in facilitation, and when, what and how to question

Observation: Identifying the signals that facilitators need to look for and how to interpret them

Intervention: Using appropriate questions and suggestions at the right time in order to help the group achieve its aim

Group work stages: Identifying the stages a group will go through in working together to achieve their goal, and the techniques that the facilitator can use to help structure each stage

Preparation Reinforcing the role of the facilitator in assisting the process of preparation

Groundrules: Contracting objectives, expectations and acceptable/desired behaviour with the group

Group techniques: Knowing when and how to use a variety of different tools and techniques to structure how the group works together

Beginning the session: Using techniques to help clarify and define the issues and structure the meeting after contracting has taken place

Problem analysis: Helping the group to identify the cause of a problem, in order to produce workable solutions

Identifying Options: Moving towards generating options and alternatives, and testing reactions to ideas

Reaching consensus: Decision-making, and action planning as a means to reaching consensus and gaining commitment

Facilitating the review process: Enabling the effective review of both process and outcomes

Difficult situations: Dealing with a variety of difficult situations including conflict and sabotage, and dealing with personal emotions and reactions when things become difficult

Personal development planning: Extending learning back into the workplace through a process of review and action planning.

About The Training Provider: H2 Training & Consultancy Ltd

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