Interviewing Skills

We aim to ensure that our bespoke training is flexible, and meets the individual needs of our customers. Part of the bespoke service will be to tailor the content of the course to any organisational objectives in commissioning the training, as well as the specific interests/needs of the participants themselves. The training that we deliver will reflect your organisational culture and working practices and will include relevant examples from your own field of business.

Modules for possible inclusion:

The interview process: This opening module examines the essential ingredients of effective interviews and how they relate to each other.

Preparing for interviews: An exploration of the need for good quality preparation and what this involves.

Opening the interview: Getting the interview off to the right start is essential. This module examines how to plan the opening stage.

Questioning skills: Effective questioning techniques are particularly useful in interviewing situations. This module examines a range of question types and their appropriate uses.

Listening skills: Good interviewers will be able to actively listen to the interviewees. This module looks at elements of active listening and at techniques for improving skills in this area.

Non-verbal communication: Being able to interpret non-verbal cues gives the interviewer an idea of what an interviewee is really thinking and feeling about what they are saying.

Using notes and recordings: This module examines ways of recording information at during an interview process.

Solving problems: Identifying and developing the skills required to utilise a joint problem-solving approach in interviews.

Goal-setting: Understanding the techniques of setting effective goals and demonstrating their importance in a variety of interview settings.

Action planning: Introducing participants to skills and techniques for developing plans for action that are based on a realistic assessment of the opportunities and difficulties which may occur in implementation.

Giving and receiving feedback: This module examines a range of effective ways of giving and receiving feedback during and after an interview.

Handling difficult reactions: This module examines how to effectively handle a range of reactions from interviewees in different situations.

Making the right selection: Matching the right people to the specification is essential for positive long-term results. This module examines techniques for ensuring this happens systematically and professionally.

Equal opportunities interviewing: This module explores the issues of good practice and equal opportunities in interviewing, including the basics of equal opportunities legislation.

Managing a panel interview process: An examination of the pros and cons of panel interviews and the skills and knowledge required to conduct one.

Selection methods: An examination of a variety of selection methods Eg: personality testing, assessment centres and an assessment of the pros and cons of each one in different situations.