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Provided by: Contacts Plus AT&T College of Call Center Excellence For AgentsBusiness and Management Skills |
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Certificate Program
Provided by Contacts Plus
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center performance.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing the real story behind the Contact Center industry.
Understanding the art of service our customers.
Master the magical way to handle the customer complaints.
Understand the key telephone skills.
Related Jobs or Careers: Contact Center agents.
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AT&T College of Call Center Excellence For Agents
- Contact Center Industry Overview
- The art of Customer Service
- Handling Customer Complaints
- Key Telephone Skills for Inbound Center
- Test Drives and Call Simulations
- Knowing the real story behind the Contact Center industry.
- Understanding the art of service our customers.
- Master the magical way to handle the customer complaints.
- Understand the key telephone skills.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agent s overall skills and give them new techniques to improve your entire Contact Center performance.
- The art of Customer Service
- Handling Customer Complaints
- Key Telephone Skills for Inbound Center
- Test Drives and Call Simulations
- Knowing the real story behind the Contact Center industry.
- Understanding the art of service our customers.
- Master the magical way to handle the customer complaints.
- Understand the key telephone skills.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agent s overall skills and give them new techniques to improve your entire Contact Center performance.
About The Training Provider: Contacts Plus
Contacts Plus - Contacts Plus is a young -spirited organization in Egypt with an ultimate goal to serve the Middle East North Africa (MENA) and Gulf Regions markets.
Since it was established in 2004, the company has adopted a strategic vision of deploying & applying the World Best Practices methodologies and Models in the Arab world.
Our edge is to integrate and harmonize the three business pillars:...
