Process Management - Why Make it Difficult?
Business Process Management
Training
Provided by Pearlcatchers Ltd
The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just accept as a fact of life and propose more appropriate alternatives.
Participants will also be introduced to a proven diagnostic and implementation framework and a set of techniques that are simple enough to understand, remember and work with, yet sophisticated enough to support a serious company-wide transformation programme.
There will be several practical activities to illustrate and amplify the learning, and your presenter will share a wealth of examples from his own experience to bring the event to life.
This workshop can be run as an open course or an in-company programme. The next open event in the UK is on Tuesday 13th November 2007 at a delegate cost of 375.00 VAT
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Process Management - Why Make it Difficult?
Outline of the Workshop
The Process Mindset Productivity not just Activity
The Process Management System
Diagnostic Tools
Process Mapping in the real world Why? How? Who? and When?
Process Design and Improvement What do we need? not What can we get rid of?
Sacred Cows SLAs, Job Descriptions, Performance-related Pay, Organisation Charts and more .
Understanding Process Capability
How to measure process performance and set meaningful targets
Show-stoppers how to spot inevitable impending failure
Benefits of attending you will leave able to:
Assess your organisation s readiness and capability to achieve genuine, sustainable process improvement
Apply a proven methodology and tools to implement process management at organisation or local level
Challenge self-imposed inhibitors to real Process Management
Take ideas and Best Practice on handling Process Management issues
Trainer - Graham Hawke Pearlcatchers Ltd
Graham has over 25 years practical experience in a wide variety of business environments including sales, customer liaison, change programme management and operational support as both a manager and consultant. He works extensively in the field of organisational capability assessment, and has designed and implemented process management programmes and customer satisfaction measurement systems both company-wide and at local level. His Master's thesis on the subject of company-customer relationships won a prestigious European Quality Management Prize, and he is an accomplished trainer, facilitator and presenter.
The Process Mindset Productivity not just Activity
The Process Management System
Diagnostic Tools
Process Mapping in the real world Why? How? Who? and When?
Process Design and Improvement What do we need? not What can we get rid of?
Sacred Cows SLAs, Job Descriptions, Performance-related Pay, Organisation Charts and more .
Understanding Process Capability
How to measure process performance and set meaningful targets
Show-stoppers how to spot inevitable impending failure
Benefits of attending you will leave able to:
Assess your organisation s readiness and capability to achieve genuine, sustainable process improvement
Apply a proven methodology and tools to implement process management at organisation or local level
Challenge self-imposed inhibitors to real Process Management
Take ideas and Best Practice on handling Process Management issues
Trainer - Graham Hawke Pearlcatchers Ltd
Graham has over 25 years practical experience in a wide variety of business environments including sales, customer liaison, change programme management and operational support as both a manager and consultant. He works extensively in the field of organisational capability assessment, and has designed and implemented process management programmes and customer satisfaction measurement systems both company-wide and at local level. His Master's thesis on the subject of company-customer relationships won a prestigious European Quality Management Prize, and he is an accomplished trainer, facilitator and presenter.
About The Training Provider: Pearlcatchers Ltd
Pearlcatchers Ltd - Pearlcatchers specialise in experiential learning - learning by doing - so all our workshops are very interactive and practical. We use a range of techniques including drama, singing, art, business simulations, learning sets, coaching, discussions and games. We cover a wide range of personal, management and organisational development topics, such as: managing change, leadership, managing...
