Crucial Conversation - personal effectivenss and communication skills
Communication
Training
Provided by Pearlcatchers Ltd
Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it. Behaviourists have known of this phenomenon for decades but its implications in the business world have rarely been dealt with in a practical, problem-solving manner.
The aim of this workshop is to explore the human side of these interactions and then give delegates the opportunity to practice, in a safe environment, the difficult conversations that need to happen in the workplace.
This workshop can be run as an open course or in-company programme. The next open event in the UK is on Thursday 22nd November 2007 at a cost of 375.00 VAT per delegate
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it. Behaviourists have known of this phenomenon for decades but its implications in the business world have rarely been dealt with in a practical, problem-solving manner.
The aim of this workshop is to explore the human side of these interactions and then give delegates the opportunity to practice, in a safe environment, the difficult conversations that need to happen in the workplace.
This workshop can be run as an open course or in-company programme. The next open event in the UK is on Thursday 22nd November 2007 at a cost of 375.00 VAT per delegate
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Crucial Conversation - personal effectivenss and communication skills
Outline of the workshop:
The importance of knowing what you want and how to have a well-formed outcome
Getting your point across concisely and confidently
Communication techniques which work at all levels
Becoming more aware of the messages you give others
Perception - understanding why not everyone sees the world like we do
Developing active listening skills and empathetic techniques to build rapport
Identifying and using appropriate and assertive behaviour
Developing greater awareness of your behaviour and its effect on others
Using body language and tone to influence better outcomes
Selecting the right behavioural skills to achieve your objectives
Practical exercises to demonstrate and build on theory
The afternoon will give delegates the opportunity to use what they have learned during the morning. We will use a technique called forum drama where two professional actors represent both parties during a series of crucial conversations , which may relate to real life scenarios that delegates are facing. Delegates will then be asked to coach the actors, who will take their input and replay the situations again.
This approach both takes away the fear that many delegates have of performing in front of colleagues and enables them to see first hand the results of their suggestions. Those who wish to may also take the opportunity role-play their situation themselves and get to feel what it will be like to hold the conversation and achieve a positive outcome.
Benefits of attending - you will leave the event with:
A clear understanding of the significance and relevance of different interpersonal skills, assertiveness and communication
A proven set of tools to enhance your ability to interact positively with others
The confidence and skills to tackle your crucial conversations
Who should attend?
This workshop is suitable for all those who want to improve their interactions and relationships with others, especially those who want to feel more confident dealing with difficult situations and crucial conversations.
Trainer - Carol Roome Pearlcatchers Ltd
Carol has a background in HR and has been running her own very successful training company since the mid eighties. During this time she has worked for a number of well-known national and international organisations. Always inspirational and frequently challenging, Carol runs courses in management and behavioural techniques and builds close and long lasting relationships with her clients.
The courses that Carol runs are highly participative and with a strong emphasis on practical realities. Delegates leave the courses with an increased level of competence and confidence, knowing that their individual needs have been addressed. The courses are packed with information, are highly pragmatic and most importantly fun.
The importance of knowing what you want and how to have a well-formed outcome
Getting your point across concisely and confidently
Communication techniques which work at all levels
Becoming more aware of the messages you give others
Perception - understanding why not everyone sees the world like we do
Developing active listening skills and empathetic techniques to build rapport
Identifying and using appropriate and assertive behaviour
Developing greater awareness of your behaviour and its effect on others
Using body language and tone to influence better outcomes
Selecting the right behavioural skills to achieve your objectives
Practical exercises to demonstrate and build on theory
The afternoon will give delegates the opportunity to use what they have learned during the morning. We will use a technique called forum drama where two professional actors represent both parties during a series of crucial conversations , which may relate to real life scenarios that delegates are facing. Delegates will then be asked to coach the actors, who will take their input and replay the situations again.
This approach both takes away the fear that many delegates have of performing in front of colleagues and enables them to see first hand the results of their suggestions. Those who wish to may also take the opportunity role-play their situation themselves and get to feel what it will be like to hold the conversation and achieve a positive outcome.
Benefits of attending - you will leave the event with:
A clear understanding of the significance and relevance of different interpersonal skills, assertiveness and communication
A proven set of tools to enhance your ability to interact positively with others
The confidence and skills to tackle your crucial conversations
Who should attend?
This workshop is suitable for all those who want to improve their interactions and relationships with others, especially those who want to feel more confident dealing with difficult situations and crucial conversations.
Trainer - Carol Roome Pearlcatchers Ltd
Carol has a background in HR and has been running her own very successful training company since the mid eighties. During this time she has worked for a number of well-known national and international organisations. Always inspirational and frequently challenging, Carol runs courses in management and behavioural techniques and builds close and long lasting relationships with her clients.
The courses that Carol runs are highly participative and with a strong emphasis on practical realities. Delegates leave the courses with an increased level of competence and confidence, knowing that their individual needs have been addressed. The courses are packed with information, are highly pragmatic and most importantly fun.
About The Training Provider: Pearlcatchers Ltd
Pearlcatchers Ltd - Pearlcatchers specialise in experiential learning - learning by doing - so all our workshops are very interactive and practical. We use a range of techniques including drama, singing, art, business simulations, learning sets, coaching, discussions and games. We cover a wide range of personal, management and organisational development topics, such as: managing change, leadership, managing...
