ITIL Foundation
Training
Provided by Datrix Training Ltd
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the examination, which will be given on the final afternoon.
Course Learning Objectives
To provide a basic understanding of the ITIL framework
To understand how ITIL can be used to enhance the quality of IT service management within an organisation
To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
To prepare to sit the ITIL Foundation Exam
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ITIL Foundation
Course Timetable Guide
Day 1
An Introduction to IT Service Management
Lifecycles and Strategies
Service Design - Principles, Processes and Roles
Evening work & Revision
Day 2
Review of evening work and day 1
Service Transition - Principles, Processes and Roles
Service Operation - Principles, Processes, Roles and Functions
Evening work, Revision & Mock Exam
Day 3
Review of evening work and day 2
Interfaces and Continual Service Improvement
Technology and Architecture
Certification scheme
Mock Exam and review
Exam
Day 1
An Introduction to IT Service Management
Lifecycles and Strategies
Service Design - Principles, Processes and Roles
Evening work & Revision
Day 2
Review of evening work and day 1
Service Transition - Principles, Processes and Roles
Service Operation - Principles, Processes, Roles and Functions
Evening work, Revision & Mock Exam
Day 3
Review of evening work and day 2
Interfaces and Continual Service Improvement
Technology and Architecture
Certification scheme
Mock Exam and review
Exam
About The Training Provider: Datrix Training Ltd
Datrix Training Ltd - Datrix Training is one of the UK's leading providers of accredited PRINCE2 courses. Our public course schedule covers Leeds, Liverpool, Manchester, Nottingham, Preston, Sheffield and 2 venues in London.
Excellent results, great venues - competitive prices.
ITIL Version 3 Foundation courses, as well as a suite of IT Technical courses including Oracle, Citrix, Sharepoint and Cisco among...
