Advanced Customer Relationship Management -Part 2
Training
Provided by Online Training Directory
Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course
Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003.
This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies.
It will also lead to a Completion Certificate in Customer Relationship Management and allow you to sit for any exams in this field. To benefit from this course of study you should have met the requirements or completed the introductory course in the CRM sequence.
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Advanced Customer Relationship Management -Part 2
Outcomes
Once you complete the course you will be able to:
Assessment
PROGRAM DETAILS- Week 1-6
Once you complete the course you will be able to:
- Develop mission-critical CRM plans for your organization.
- Fine-tune your CRM plan keeping in mind your company?s special needs and your customers` expectations
- Assess evolving CRM technology and its relevance to your Company.
- Monitor ongoing developments in the field of CRM as they apply to your company.
- Manage CRM initiatives and their role in strategic planning and development.
Assessment
- Assessment will be conducted on the basis of five multiple choice quizzes taken at the end of each lesson.
- A comprehensive end-of-term project report which will be due by the end of the of the course.
PROGRAM DETAILS- Week 1-6
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
We look forward to...
