This course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today.
Training Avaliability and Delivery
This is an online eLearning or CBT training program
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Improving Co-Worker Relationships
Do you need some fresh ideas to help resolve library workplace issues?
This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library.
In just an hour or two, this course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today.
This course addresses these issues and more in a web-based course designed to take about 1.5 hours to complete. This course is for 2 CE credits.
Outcomes:
This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library co-workers to:
Understand the different communication techniques of fellow worker
Evaluate when a problem is a personal issue, versus a personnel issue
Discover ways to realistically cope with difficult situations
Criticize one another effectively, in a creative and positive atmosphere
Disagree and still get along
Realize that different ideas often lead to positive outcome, even if we don`t see it at the time
Deal with situations where not everyone is doing his/her job Reduce stress among busy co-workers
Succeed in building valuable new relationships with difficult co-workers
Assessment:
This course is self-directed and assessments are graded immediately upon completion.
Course Information (see above or below lessons, outlines, activities, etc.)
Introduction
An introduction to the course objectives and an overview for improving co-worker relations.
The Two Rules of Communication
This lesson discusses the two rules of communication and provides insights into how communications breakdowns result in problems between co-workers.
Being Reasonable
This lesson covers learning and applying the “reasonable person” test to situations.
What Messages Are You Sending?
This lesson covers the topic of non-verbal communication and the messages you may not be aware of that you may be sending to your co-workers.
Positive and Negative Behaviors
This lesson covers topics on how to have positive behavior, evaluating your own behavior, civility, phoniness and other negative behaviors.
Three Principles of Behavior
This section covers three basic principles of behavior and discusses how individuals can change their frame of reference to improve their behavior and the behavior of others.
Contact Hours: 3
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