Front Desk Agent- Instructor Led
Training
Provided by Online Training Directory
Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.How quickly can I begin? Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration.
You will have access to all course materials, student-instructor interaction, assignments and exams.What is the Job Board and how do I gain access to it? The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE. Benefits of Front Desk Agent: The Front Desk Agent Quantum Learning's Front Desk Agent Tourism Career Sampler is an informal and interactive program loaded with background knowledge, definitions, skills, practical exercises, suggested career path and resources to aid the participants in their choice to become a front desk agent. The program is based on current occupational standards. Take the course at your own pace - so long as the course is completed within 90 days of registration. Do the lessons at any hour of the day or night. Send or retrieve information 24/7. No need to purchase additional textbooks or materials As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
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Front Desk Agent- Instructor Led
Outcomes
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Assessment
Contact Hours: 15
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
- Describe the background of the accommodation industry
- Define and describe the duties of a front desk agent
- Decode and define the codes and terms used by front desk agents
- Register arriving guests and assign rooms
- Respond to guest complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Present statements of charges to departing guests
- Receive payment for services such as accommodation, room service and meals
Assessment
Evaluation of student performance will be based on the following:
- Completion of assigments.
- Exam grades
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. The principal classifications of unsatisfactory conduct are:
- Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
- Cheating on an exam or other material. The use of another student?s or individual?s work or material for a grade.
- Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
- The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1
Introduction to the Accommodations Industry
Lesson 2
Definition and Skills of a Front Desk Agent
Lesson 3
Terminology Used by a Front Desk Agent
Lesson 4
Duties of a Front Desk Agent
Exam
Contact Hours: 15
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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