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Provided by: Shearer Darnell Recruitment advanced CeMAP for 550.00 inc VAT!Accounting and Finance |
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Training
Provided by Shearer Darnell Recruitment
Have you considered Adv CeMAP Training?
Whether you are seeking to improve your technical ability, command a higher salary or reach for that new promotion in to a supervisory role or training and compliance role then Advanced CeMAP has the capability to get you there with ease. On top of that you will be in the Top 5 of your profession
What it costs?
Special Opening Offers
Part Adv CeMAP (3 Modules)
550.00
Full Adv CeMAP (6 Modules) 1100.00
What next?
For further information on our Adv CeMAP course please call us now on 0207 199 0745 or alternatively email me on cuand@darnellinternational.com
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advanced CeMAP for 550.00 inc VAT!
Certificate in Regulated Customer Care (CeRCC) - 2 Days Training
The CeRCC qualification develops your understanding and knowledge of the regulatory and practical implications of the Treating Customers Fairly initiative. The module utilises an interactive approach to learning through the innovative START learning tool.
the different types of customers and their range of backgrounds, characteristics, requirements and needs;
the FSA concept of treating customers fairly (TCF), its scope and relevance, and the benefits of implementing a TCF culture at all levels in an organisation;
the status of TCF within the financial services legal and regulatory framework, including the role and objectives of the FSA and how TCF fits into FSA principles and conduct of business requirements;
the responsibilities of firms in relation to TCF and how it impacts on customer relationship management, quality of service, and staff training, competence and effectiveness;
the implications of addressing TCF in practice, in areas such as product design, customer communication before and after point of sale, and complaints handling.
Day 1 - Morning
TCF Self Assessment Tool;
Customer characteristics, requirements and needs;
TCF Background information.
Day 1 - Afternoon
TCF Regulatory Framework;
Role of the FSA;
Regulated and non regulated activities;
Financial provisions;
Homework specimen papers.
Day 2 Morning
Debrief specimen papers;
TCF Other legal provisions;
Responsibilities of firms.
Day 2 - Afternoon
TCF employee confidence;
TCF How does it work in practice?;
Case studies.
The CeRCC qualification develops your understanding and knowledge of the regulatory and practical implications of the Treating Customers Fairly initiative. The module utilises an interactive approach to learning through the innovative START learning tool.
the different types of customers and their range of backgrounds, characteristics, requirements and needs;
the FSA concept of treating customers fairly (TCF), its scope and relevance, and the benefits of implementing a TCF culture at all levels in an organisation;
the status of TCF within the financial services legal and regulatory framework, including the role and objectives of the FSA and how TCF fits into FSA principles and conduct of business requirements;
the responsibilities of firms in relation to TCF and how it impacts on customer relationship management, quality of service, and staff training, competence and effectiveness;
the implications of addressing TCF in practice, in areas such as product design, customer communication before and after point of sale, and complaints handling.
Day 1 - Morning
TCF Self Assessment Tool;
Customer characteristics, requirements and needs;
TCF Background information.
Day 1 - Afternoon
TCF Regulatory Framework;
Role of the FSA;
Regulated and non regulated activities;
Financial provisions;
Homework specimen papers.
Day 2 Morning
Debrief specimen papers;
TCF Other legal provisions;
Responsibilities of firms.
Day 2 - Afternoon
TCF employee confidence;
TCF How does it work in practice?;
Case studies.
About The Training Provider: Shearer Darnell Recruitment
Shearer Darnell Recruitment - Darnell International Recruitment and Training
Darnell International Recruitment is a specialist recruiter in the financial services sector. Established in 1998, we offer a dynamic and fresh approach both to our clients and candidates, providing opportunities at all levels for people to enter or progress through the ranks of the financial sector.
We cover a diverse range of roles ranging...
