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Provided by: Contacts Plus AT&T Certificate for Call Center Team LeadersBusiness and Management Skills |
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Certificate Program
Provided by Contacts Plus
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
How to communicate effectively with your team.
Master the sense of the quality evaluation & calibration.
The art of coaching & feedback.
How to develop your process.
The art action planning.
Related Jobs or Careers: Contact Center Team Leaders.
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AT&T Certificate for Call Center Team Leaders
- Communicate effectively with your team.
- The art of Quality Evaluation and Calibration
- How Coaching & feedback
- Development Process
- Improvement Action Plan
- Defining and Performing the Team Leader Job
- Knowing what does Team leader means.
- How to communicate effectively with your team.
- Master the sense of the quality evaluation & calibration.
- The art of coaching & feedback.
- How to develop your process.
- The art action planning.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
- The art of Quality Evaluation and Calibration
- How Coaching & feedback
- Development Process
- Improvement Action Plan
- Defining and Performing the Team Leader Job
- Knowing what does Team leader means.
- How to communicate effectively with your team.
- Master the sense of the quality evaluation & calibration.
- The art of coaching & feedback.
- How to develop your process.
- The art action planning.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
About The Training Provider: Contacts Plus
Contacts Plus - Contacts Plus is a young -spirited organization in Egypt with an ultimate goal to serve the Middle East North Africa (MENA) and Gulf Regions markets.
Since it was established in 2004, the company has adopted a strategic vision of deploying & applying the World Best Practices methodologies and Models in the Arab world.
Our edge is to integrate and harmonize the three business pillars:...
