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Training Provided by Contacts PlusMany Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents.Here s a five days solution that will instantly improve your Team Leader performance. The overall approach is to address core competencies and skill sets in a comprehensive manner. AT&T Solutions training treats Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change. We ll help you with training, designed to help improve the skills and professional capabilities of your Contact Center personnel. Our training offers comprehensive classes that can be presented on your site and customized to fit your needs. The program is designed to focus on improving the skills needed to add value to job performance and exceed customer expectations. The class size is controlled to maximize the personal experience. Classes are small enough for one-on-one interaction with the instructors, yet large enough to share experiences and encourage peer learning. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program. The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Module 1: Introduction Module 2: Defining and Performing the Team Leader Job Module 3: Communication Module 4: Development Process Module 5: Feedback Module 6: Improvement Action Plans Module 7: Quality Monitoring & Calibration Module 8: Coaching Module 9: Review Training Avaliability and Delivery
Related Keywords: at t team leader supervisor call center contact center certificate Training Program DetailsModule 1: Introduction
Module 2: Defining and Performing the Team Leader Job Module 3: Communication Module 4: Development Process Module 5: Feedback Module 6: Improvement Action Plans Module 7: Quality Monitoring & Calibration Module 8: Coaching Module 9: Review About Contacts Plus - Training Provider
Contacts Plus - ----------------------------------------------------------------
Our Vision
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Contacts Plus is a young -spirited organization headquartered in Egypt and a branch in UAE, Jordan and Bulgaria with an ultimate goal to serve the MENA, Gulf Regions and Western Europe markets.
Since it was established in 2004, the company has adopted a...
More AT&T Training from Contacts PlusClick here for more information or to take this course | ||||||||||||||||||||||||||||||||||
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