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Provided by: Fathom Corporate Training PRESENTATION SKILLS WORKSHOPPresentation Skills |
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Training
Provided by Fathom Corporate Training
This critical workshop aids participants in building and delivering a powerful message to both internal and external clients. It is one of toughest courses that a participant can take, but yields the highest results. The course will build participants skill selling, informing, motivating, or building consensus with an internal audience. This highly interactive workshop focuses on audience styles, structuring the message, delivery skills, using visual aids and handling audience question.
The workshop is one of the most rigorous on the market and is personalized to each participant. Two instructors help students grasp the concepts through 8-10 videotaped presentations. One-on-one feedback is provided to help students build and practice the new skills.
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PRESENTATION SKILLS WORKSHOP
Objectives
Participants will learn to:
Identify current gaps in customer service
Pinpoint current areas of customer service excellence
Gauge client behavioral style and know how to interact
Listen better and be able to understand client needs
Proactively respond to client emotions to solve problems
Say NO and keep clients happy
Prioritize workload based upon customer need
Increase communication skills internally to better serve clients
Participants will learn to:
Identify current gaps in customer service
Pinpoint current areas of customer service excellence
Gauge client behavioral style and know how to interact
Listen better and be able to understand client needs
Proactively respond to client emotions to solve problems
Say NO and keep clients happy
Prioritize workload based upon customer need
Increase communication skills internally to better serve clients
About The Training Provider: Fathom Corporate Training
Fathom Corporate Training - With more than 20 years of experience in the management turnaround environment, Fathom Corporate Training was founded to work with clients who are facing critical challenges in management, sales, customer service and branding in commoditized markets. Our client-centered workshops are designed to seed new thought and facilitate course correction. We can help you to increase employee...
