Training Program Details
Importance/Benefits of Exceptional Customer Service
Customer Focused Mission
Common Customer Service Myths and the truth
Points of Contact for Customer Service
Positive
Negative
Customer Expectations
Keys to Exceptional Customer Service
Effective Communication
Customer-Focused Behavior
Customer Satisfaction vs. Customer Loyalty
Tips for Providing Exceptional Customer Service
Mobile Technical Institute - MTI is a full-service training and consulting firm, providing computer and professional development training. Topics include: Leadership, Management, Human Resources, HIPAA Regulations, Customer Service, Communication, Marketing, Grant Writing, all types of computer software applications, IT certificaton preparation, etc. We offer classes at our training facility in Mobile, AL and also bring...