Understanding and Setting Departmental Specific KPIs and the BSC

Day 1

9.00am to 10.30am
The importance of inculcating a Positive Corporate Mindset
Why the need to measure
Performance role of individuals within the organization

10.30am to 10.45am: Tea Break

10.45am to 12.00noon
The Area of Improvement (AOI)
o Difference between Task and Activity
o What is a Key Result Area

12.00noon to 1.00pm
Difference between I, PI, and KPI
Discussion on Various scenarios

1.00pm to 2.00: Lunch Break

2.00pm to 3.30pm
Identifying KPI from current Challenges

3.30pm to 3.45pm: Tea Break

3.45pm to 5.00pm
How to measure: Sample KPI s
o Criteria to choose a KPI


Day 2

9.00am to 10.30am
Balancing the measurement process
o Identifying stakeholders
o The four important aspects
o HARMAN-Z8 Model

10.30am to 10.45am: Tea Break

10.45am to 12.00noon
What are SMART Objectives
Setting SMART Objectives

12.00noon to 1.00pm
The Objective alignment

1.00pm to 2.00pm: Lunch Break

2.00pm to 3.30pm
HARMAN-VMOT Model
Linking JD with Performance requirements
KPIs that can be linked to Performance Appraisals
Should KPIs be linked to a Corporate Compensation Plan

3.30pm to 3.45pm: Tea Break

3.34pm to 5.00pm
How would we know what improvements are required


Day 3

9.00am to 10.30am
Types of Balanced Scorecard
KPIs can be identified from
HARMAN s KPI Development Sheet

10.30am to 10.45am: Tea Break

10.45am to 12.00noon
Sources of information for BSC
The link between KPIs and BSC
o HARMAN BSC-KPI Model
o Sample BSC

12.00noon to 1.00pm
Step by Step Approach to setting a Corporate Scorecard
How to use a BSC

1.00pm to 2.00pm: Lunch Break

2.00pm to 3.30pm
What is a dynamic BSC
Case Study on companies that have implemented BSC

3.30pm to 3.45pm: Tea Break

3.34pm to 5.00pm
How to use Excel to create KPIs and a simple BSC
The role of Corporate Strategies
Our Action Plan
Q & A Session