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Provided by: PsyAsia International Behaviour Based Interviewing WorkshopHiring and Interviewing |
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Certificate Program
Provided by PsyAsia International
The interview is a common tool for employee selection. However, many interviewers have never been trained and it has long been recognized that there is little intra- and inter-rater reliability (consistency) where traditional non-structured interviews are utilized. This one-day workshop provides busy recruitment agency staff, human resource managers/ professionals, selection panels and line management with tools for increasing the objectivity and standardization of interviews.
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Behaviour Based Interviewing Workshop
Introduction
The interview is a common tool for employee selection. However, many interviewers have never been trained and it has long been recognized that there is little intra- and inter-rater reliability (consistency) where traditional non-structured interviews are utilized. This one-day workshop* provides busy recruitment agency staff, human resource managers/ professionals, selection panels and line management with tools for increasing the objectivity and standardization of interviews.
Behavior Interviewing
Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Professor Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don t act as if we believe this when we are interviewing candidates often because we aren t certain how to ask questions that will tell us about past performance.
The workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process.
Join PsyAsia's Behavior-based Interviewing Skills course and let our organizational psychologists show you how to receive a maximum return on your course investment by way of more successful hires.
Course Length
As noted above, our public course is one day in length. In-house courses may be one or two full days as necessary, extra full and half days may be added where there is a requirement to spend more time learning Job Analysis or practicing and assessing Competency-based Interviewing.
Aims & Objectives
At the conclusion of this program, participants will be expected to:
Have a process for creating competency requirements for any given position
Understand why behavioral interviews are two to five times more accurate than traditional interviews.
Identify and apply the principles of behaviour interviews, and performance-based selection methods.
Recognize the pattern of behavioral questions and use this pattern to design job-specific, behavioral, performance-based questions.
Enhance professional interviewing skills with effective communication strategies and behavioral interviews techniques
Role play and practice using behavioral interviewing skills
Develop a defensible scoring and evaluation process
Complete the process through testing and reference checking
Behaviour-based Interviewing Training Course Outline
Introductions/ Objectives/ Agenda
Pre-assignment discussion
The Importance of Hiring the Right People
The cost of hiring errors
Why Behavioral Interviewing?
From the applicant s point of view
From a team leader/ manager s point of view
From a human resource perspective
What the research tells us about better interviewing
Before the Interview
Gather the Pieces for the Pattern: Conduct a Job Analysis
Recognize critical incidents
Identify competencies and performance dimensions
Develop job descriptions
Prepare neutral job applications
Forming the Interview Questions
Identifying the pattern
Writing the questions
Developing the response you are looking for
Consistent Resume Screening
Defensible
Efficient
Developing an Interview Format
Develop rapport
Structure the interview process
Gather predictive information
Sell your organization
Gain a commitment
Conclude the interview
Ethical and legal issues
Interviewing Techniques
Create a comfortable atmosphere
Ask open questions and probe answers
Use active listening skills
Pause, clarify, summarize
Record applicant responses
Interviewer Errors to Watch Out for
Leniency/ stringency
Error of central tendency
Halo/ horns effect
Talking too much
Rating Interviews
Rating errors and how to avoid them
Valuing and scoring candidate responses
Testing
Performance based assessments
Other tests
Reference Checks
A reference check format
Alternatives to a formal reference check
Conduct Practice Interviews
Final Review
Wrap-up and Evaluations
In-house or Public Course?
This course can be run in any location as an in-house course. This is particularly useful for clients who may wish to gear the training modules towards their current organizational practice, objectives and core competencies. PsyAsia's psychologists are able to make customizations to the course content for a nominal additional fee. This fee includes a company visit to ascertain recruitment and selection practices first-hand. Alternatively, our public course offers a foundation and practice for the competent use of the interview as a decision-making tool within recruitment, selection and development.
Facilitator Information
Our Behavior Based Interviewing Skills training course is facilitated by experienced, registered, multicultural organizational psychologists.
DAY TWO?
Based on feedback from previous delegates, this course is now a one-day rather than two-day course. All elements are covered and there is much practical application. For those who wish to delve deeper into behavioral interviewing, the facilitator will discuss a Day Two option during the course. Day Two is available at subsequent date (agreed during or soon after the course) and additional fee to those who have attended Day One and wish to add more to their understanding and experience of Behavioral Interviewing.
The interview is a common tool for employee selection. However, many interviewers have never been trained and it has long been recognized that there is little intra- and inter-rater reliability (consistency) where traditional non-structured interviews are utilized. This one-day workshop* provides busy recruitment agency staff, human resource managers/ professionals, selection panels and line management with tools for increasing the objectivity and standardization of interviews.
Behavior Interviewing
Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Professor Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don t act as if we believe this when we are interviewing candidates often because we aren t certain how to ask questions that will tell us about past performance.
The workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process.
Join PsyAsia's Behavior-based Interviewing Skills course and let our organizational psychologists show you how to receive a maximum return on your course investment by way of more successful hires.
Course Length
As noted above, our public course is one day in length. In-house courses may be one or two full days as necessary, extra full and half days may be added where there is a requirement to spend more time learning Job Analysis or practicing and assessing Competency-based Interviewing.
Aims & Objectives
At the conclusion of this program, participants will be expected to:
Have a process for creating competency requirements for any given position
Understand why behavioral interviews are two to five times more accurate than traditional interviews.
Identify and apply the principles of behaviour interviews, and performance-based selection methods.
Recognize the pattern of behavioral questions and use this pattern to design job-specific, behavioral, performance-based questions.
Enhance professional interviewing skills with effective communication strategies and behavioral interviews techniques
Role play and practice using behavioral interviewing skills
Develop a defensible scoring and evaluation process
Complete the process through testing and reference checking
Behaviour-based Interviewing Training Course Outline
Introductions/ Objectives/ Agenda
Pre-assignment discussion
The Importance of Hiring the Right People
The cost of hiring errors
Why Behavioral Interviewing?
From the applicant s point of view
From a team leader/ manager s point of view
From a human resource perspective
What the research tells us about better interviewing
Before the Interview
Gather the Pieces for the Pattern: Conduct a Job Analysis
Recognize critical incidents
Identify competencies and performance dimensions
Develop job descriptions
Prepare neutral job applications
Forming the Interview Questions
Identifying the pattern
Writing the questions
Developing the response you are looking for
Consistent Resume Screening
Defensible
Efficient
Developing an Interview Format
Develop rapport
Structure the interview process
Gather predictive information
Sell your organization
Gain a commitment
Conclude the interview
Ethical and legal issues
Interviewing Techniques
Create a comfortable atmosphere
Ask open questions and probe answers
Use active listening skills
Pause, clarify, summarize
Record applicant responses
Interviewer Errors to Watch Out for
Leniency/ stringency
Error of central tendency
Halo/ horns effect
Talking too much
Rating Interviews
Rating errors and how to avoid them
Valuing and scoring candidate responses
Testing
Performance based assessments
Other tests
Reference Checks
A reference check format
Alternatives to a formal reference check
Conduct Practice Interviews
Final Review
Wrap-up and Evaluations
In-house or Public Course?
This course can be run in any location as an in-house course. This is particularly useful for clients who may wish to gear the training modules towards their current organizational practice, objectives and core competencies. PsyAsia's psychologists are able to make customizations to the course content for a nominal additional fee. This fee includes a company visit to ascertain recruitment and selection practices first-hand. Alternatively, our public course offers a foundation and practice for the competent use of the interview as a decision-making tool within recruitment, selection and development.
Facilitator Information
Our Behavior Based Interviewing Skills training course is facilitated by experienced, registered, multicultural organizational psychologists.
DAY TWO?
Based on feedback from previous delegates, this course is now a one-day rather than two-day course. All elements are covered and there is much practical application. For those who wish to delve deeper into behavioral interviewing, the facilitator will discuss a Day Two option during the course. Day Two is available at subsequent date (agreed during or soon after the course) and additional fee to those who have attended Day One and wish to add more to their understanding and experience of Behavioral Interviewing.
About The Training Provider: PsyAsia International
PsyAsia International - PsyAsia International provides workplace psychometric testing, employee screening and assessment services, personal development courses human resource training and consultancy and business psychology consulting. Using highly qualified and experienced consultants, our solutions are World-Class. Our focus on scientific, evidence-based psychology at the core of our Human Resource Training and...
