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Provided by: PsyAsia International Managing conflict at work Training CourseWorkplace Diversity |
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Training
Provided by PsyAsia International
Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group.
At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists.
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Managing conflict at work Training Course
Introduction
Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
Who is this course for?
The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group.
Aims & Objectives
At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists.
Course Length
In-house courses may be one full day or two half-days. When run as a public course, the Managing Conflict at Work course fills one day.
Course Content
A full outline of the course content is provided overleaf. Participants all receive a detailed course manual/ workbook that enables them to keep a permanent record of the course and exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a pre-course online psychometric assessment facilitates confidential personal exploration and meaning during the course.
Course Outline:
Defining conflict
Types of conflict
Open conflict vs. hidden conflict
Good and bad conflict
Reasons why conflict occurs
Stages of conflict
Conflict Resolution Style Questionnaire
The role of communication in conflict resolution
Active listening
Paraphrasing
Powerful questions
Body language
Seven steps to ironing things out
The conflict/ opportunity test
Johari windows in conflict
Aiming for win-win
Conflict and its resolution
Action plan for the future
Facilitator Information
PsyAsia's Managing Conflict at Work training course is facilitated by experienced, registered, multicultural organizational psychologists.
Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
Who is this course for?
The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group.
Aims & Objectives
At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists.
Course Length
In-house courses may be one full day or two half-days. When run as a public course, the Managing Conflict at Work course fills one day.
Course Content
A full outline of the course content is provided overleaf. Participants all receive a detailed course manual/ workbook that enables them to keep a permanent record of the course and exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a pre-course online psychometric assessment facilitates confidential personal exploration and meaning during the course.
Course Outline:
Defining conflict
Types of conflict
Open conflict vs. hidden conflict
Good and bad conflict
Reasons why conflict occurs
Stages of conflict
Conflict Resolution Style Questionnaire
The role of communication in conflict resolution
Active listening
Paraphrasing
Powerful questions
Body language
Seven steps to ironing things out
The conflict/ opportunity test
Johari windows in conflict
Aiming for win-win
Conflict and its resolution
Action plan for the future
Facilitator Information
PsyAsia's Managing Conflict at Work training course is facilitated by experienced, registered, multicultural organizational psychologists.
About The Training Provider: PsyAsia International
PsyAsia International - PsyAsia International provides workplace psychometric testing, employee screening and assessment services, personal development courses human resource training and consultancy and business psychology consulting. Using highly qualified and experienced consultants, our solutions are World-Class. Our focus on scientific, evidence-based psychology at the core of our Human Resource Training and...
