Dealing With Difficult People
Workplace Conflict/Violence
Training
Provided by On The Right Track Training & Consulting
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique audio conference will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!
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Dealing With Difficult People
Here's What You'll Learn:
> 5 strategies for improving communication with difficult people (so you can end your frustration )
> How to defuse people who are angry, upset or just plain rude and how to calm tense situations (improve your reputation as the professional and reduce your stress)
> Understand what motivates the attitudes and behaviours of difficult people (knowledge is power for future interactions)
> Techniques for giving feedback to difficult people to help correct or even improve their behaviour (make it easy for you)
> Learn to face life confidently, knowing you're up to any challenge (stop getting kicked around and increase your self-esteem)
> 5 strategies for improving communication with difficult people (so you can end your frustration )
> How to defuse people who are angry, upset or just plain rude and how to calm tense situations (improve your reputation as the professional and reduce your stress)
> Understand what motivates the attitudes and behaviours of difficult people (knowledge is power for future interactions)
> Techniques for giving feedback to difficult people to help correct or even improve their behaviour (make it easy for you)
> Learn to face life confidently, knowing you're up to any challenge (stop getting kicked around and increase your self-esteem)
About The Training Provider: On The Right Track Training & Consulting
On The Right Track Training & Consulting - We offer a wealth of resources on dealing with difficult people, confrontation skills, along with anger and stress management. Browse through our extensive collection of tips and solutions on www.dealingwithdifficultpeople.org, or call in to participate in interactive teleseminar. We also offer customized in-house training on these topics.
