Successful Skills for Office Managers

This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s.

• Define and understand the role of the office manager/senior administrator.

• Acquire time management skills required for better office productivity.

• Acquire higher productivity from subordinates.

• Develop the necessary skills to gain recognition and sell their ideas.

• Apply essential techniques for handling subordinates.

This is primarily ilt training Contact Meirc Training and Consulting for more information

Training Presented in: English

The Role of the Office Manager/Senior Administrator

• Perception Versus Reality

• Competencies Required for Success

Managing Time and Stress

• Identifying and Eliminating Time Wasters

• Setting Goals and Priorities

• Stress Management

• Planning and Managing Self and Others? Time

Obtaining Peak Productivity from Your Subordinates

• Leading and Being Part of a Team

• Basic Motivational Techniques

• Fundamentals of Delegation

• Matching the Task with the Skill

• Follow-up Procedures

• Efficiency Versus Effectiveness

Effective Communication Skills

• Improving Credibility and Gaining Recognition

• Speaking and Listening

• Being Assertive

• Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Serving the Internal and External Customer

• Understanding the Needs of Internal and External Customers

• Having the Right Attitude

• Providing Excellent Service

• Handling Complaints

Planning and Implementing Improvements

• Starting and Planning Improvements Initiatives and Goals

• Addressing Conflict and Resistance to Change

• Kaizen

Policy Enforcement and Discipline

• Self and Employee Discipline

• Giving Employees Feedback

• Handling Employees? Dissatisfaction

• Performance Appraisals

• Certified Administration and Office Management Professional
• Certified Administration and Office Management Professional
• Certified Administration and Office Management Professional
• Certified Professional Manager
• Certified Professional Manager
• Efficient Administration Skills
• Efficient Administration Skills
• Efficient Administration Skills
• Efficient Administration Skills
• Successful Skills for Office Managers
• The Professional Executive Assistant PA
• The Professional Executive Assistant PA
• The Professional Executive Assistant PA