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Provided by: Meirc Training and Consulting Efficient Administration Skills |
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This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s.
Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques and learn ways for dealing with time wasters.
Improve memory skills with several reinforcement methods and exercises.
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The Administrator/Secretary as Part of the Support Team
The Importance of Team Work
Taking Initiative
Having the Right Attitude
The Modern Administrator?s Highly Needed Abilities
Adaptability to a Changing Office Environment
Maturity and Political Skills
Seeing through Obstacles and Building on Talents and Strengths
Written Communication
Style
Layout
Clear Writing
Proof Reading
Verbal Communication
Speaking Skills
Listening Skills
Using the Telephone Properly
Professional Telephone Behavior
Rules for Good Listening
Rules for Good Questioning
Rules for Good Speaking
Effective Time Planning
Identifying and Controlling Time Wasters
Setting Priorities
Dealing with Procrastination
Memory Reinforcement Techniques
Remembering By Association Using Acronyms and the Method of Loci
