The Professional Executive Assistant PA

This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s.

• Practice advanced administration and secretarial techniques.

• Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.

• List the main causes of stress and the techniques needed to control them.

• Prepare a meeting agenda and take minutes accurately.

• Improve professional skills in communicating with the internal/external public in an effective manner.

This is primarily ilt training Contact Meirc Training and Consulting for more information

Training Presented in: English

Role of the Executive Assistant/PA

• Professional Behavior

• Required Qualities for Success

Key Skills of the Executive Assistant/PA

• Technical

• Human

• Administrative

Interpersonal Communication with:

• Boss

• Colleagues

• Subordinates

• Clients

• Being Assertive

Written Communication

• Memos and Letters

• E-mails

• Note-taking from Text

• Note-taking from Speech

• Proof Reading

Controlling Stress

• Symptoms

• Cause

• Solutions

Organizing Meetings

• Preparing the Agenda

• Taking Minutes

Dealing with Visitors and Improving Customer Service

• Screening Techniques

• Firm but Friendly Approach

• The Internal and External Customers

• Handling Complaints

• Certified Administration and Office Management Professional
• Certified Administration and Office Management Professional
• Certified Administration and Office Management Professional
• Certified Professional Manager
• Certified Professional Manager
• Efficient Administration Skills
• Efficient Administration Skills
• Efficient Administration Skills
• Efficient Administration Skills
• Successful Skills for Office Managers
• Successful Skills for Office Managers
• The Professional Executive Assistant PA
• The Professional Executive Assistant PA