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Provided by: Meirc Training and Consulting The Professional Executive Assistant PA |
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This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s.
Practice advanced administration and secretarial techniques.
Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.
List the main causes of stress and the techniques needed to control them.
Prepare a meeting agenda and take minutes accurately.
Improve professional skills in communicating with the internal/external public in an effective manner.
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- D asked: Hi I am seeking to attend training and or seminar for Executive Assistants.
- D asked: Please advise if you have any training on the EAST coast.
Role of the Executive Assistant/PA
Professional Behavior
Required Qualities for Success
Key Skills of the Executive Assistant/PA
Technical
Human
Administrative
Interpersonal Communication with:
Boss
Colleagues
Subordinates
Clients
Being Assertive
Written Communication
Memos and Letters
E-mails
Note-taking from Text
Note-taking from Speech
Proof Reading
Controlling Stress
Symptoms
Cause
Solutions
Organizing Meetings
Preparing the Agenda
Taking Minutes
Dealing with Visitors and Improving Customer Service
Screening Techniques
Firm but Friendly Approach
The Internal and External Customers
Handling Complaints
