Certified Administration and Office Management Professional
This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s.
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
- Develop a service attitude and mindset aimed at the internal and external customer.
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*** CERTIFICATION REQUIRES TESTING & COMPLETION OF A PROJECT - See Details
The Role of the Office Manager/ Administrator- Perception Versus Reality
- Competencies Required for Success
Effective Communication Skills
- Improving Credibility and Gaining Recognition
- Speaking and Listening
- Being Assertive
- Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Written Communication
- Style
- Layout
- Clear Writing
- Proof Reading
Controlling Stress
- Symptoms
- Causes
- Solutions
Serving the Internal and External Customer
- Understanding the Needs of Internal and External Customers
- Having the Right Attitude
- Providing Excellent Service
- Handling Complaints
Organizing Meetings
- Preparing the Agenda
- Taking Minutes
Managing Time
- Identifying and Eliminating Time Wasters
- Setting Goals and Priorities
- Planning and Managing Self and Others? Time
Using the Telephone Properly
- Professional Telephone Behavior
- Rules for Good Listening
- Making Appointments
