Certified Administration and Office Management Professional

This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s.

• Define and understand the role of the office manager / administrator.

• Acquire time management skills required for better office productivity.

• Handle telephone calls properly and professionally.

• List the main causes of stress and the techniques needed to control them.

• Learn communication strategies needed for carrying out responsibilities in an effective manner.

• Develop a service attitude and mindset aimed at the internal and external customer.

This is primarily ilt training Contact Meirc Training and Consulting for more information

Training Presented in: English

*** CERTIFICATION REQUIRES TESTING & COMPLETION OF A PROJECT - See Details

• Perception Versus Reality
• Competencies Required for Success

Effective Communication Skills

• Improving Credibility and Gaining Recognition
• Speaking and Listening
• Being Assertive
• Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

• Style
• Layout
• Clear Writing
• Proof Reading

Controlling Stress

• Symptoms
• Causes
• Solutions

Serving the Internal and External Customer

• Understanding the Needs of Internal and External Customers
• Having the Right Attitude
• Providing Excellent Service
• Handling Complaints

Organizing Meetings

• Preparing the Agenda
• Taking Minutes

Managing Time

• Identifying and Eliminating Time Wasters
• Setting Goals and Priorities
• Planning and Managing Self and Others? Time

Using the Telephone Properly

• Professional Telephone Behavior
• Rules for Good Listening
• Making Appointments

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