Facilitation Skills Managing Group Dynamics

Introduction

• The What?s and Why?s of Facilitation

• How Facilitating Differs form Training and Presenting

• Desirable Facilitating Behaviors and Competencies

• Factors Affecting Facilitation

• Effective Facilitation : Managing Structure Not Content

Understanding and Using Quality Communication

• Characteristics of Effective Facilitators

• Active Listening:

• Identifying Your Preferred Listening Style: The Personal Listening Profile

• Encouraging Participation and Asking Questions

• Using the Special Functions of Facilitation

Understanding Group Dynamics

• The Different Types of Dynamics : From Group Development to Decision-Making Processes

• Setting Groups Norms and Ground Rules

Facilitation Tools and Exercises

• Tools for Generating Ideas: Brainstorming, Storyboarding, Cause and Effect Diagram, Force Field Analysis, Focus Groups

• Tools for Narrowing and Selecting Ideas

• Multivoting and The Nominal Group Technique

• Tools for Evaluating Alternatives and Getting to Agreement

• Plus and Minus Technique

• Priority Analysis

• Consensus and Team Building Activities

Facilitation Problems

• Handling Difficult Team Members

• Resolving Group Conflict

Sharing Feedback on Facilitation Sessions