Customer Service Excellence How to Win and Keep Customers
Training
Provided by Meirc Training and Consulting
This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'
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Customer Service Excellence How to Win and Keep Customers
Customer ServiceDefinitions and ConceptsCustomer Service in a Competitive EnvironmentCompetition is More on Service Versus Products Establishing Winning RelationshipsCustomer Requirements for QualityWhat is Quality Service?Components and Gaps of Quality ServiceQuality RequirementsThe RATER Model and Service Quality IndicatorsAnalyzing the Factors of the RATER ModelLevels of Service Offered to Your CustomersManaging Customer ExpectationsStrategies and Actions to Delight Your CustomersProfessional Behavior with the CustomerTreating Customers as RoyaltyThe Power of BehaviorAssertive Behavior Compared to Passive and Aggressive BehaviorStrategies for Service RecoveryMeasuring Customer SatisfactionRetaining Current CustomersRecovering Lost CustomersAttracting New CustomersPolish Your Perception PointsUpgrading People SkillsImproving Product QualityPolishing Your Packaging'
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc offers an impressive range of Dubai training, consulting, Certification, Seminars, Management Course, nlp training dubai, business training, Finance and Quality Training, training, career training dubai, supervisor training dubai, management training, leadership training, sales training, project management training dubai, neuro linguistic programming dubai, human resources dubai,...
