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Provided by: Meirc Training and Consulting Implementing and Managing a Customer Complaints System |
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Training
Provided by Meirc Training and Consulting
This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer feedback system.'
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Implementing and Managing a Customer Complaints System
Introduction to Understanding Your CustomersWho Is Your Customer?Importance of CustomersTypes of CustomersIntroduction to Complaints ManagementWhat Is a Complaint?What Are the Sources of Complaints?Why Should an Organization Seek Complaints?Complaints Are Golden Opportunities for ImprovementIntroduction to Complaints Management StandardsWhy Standards?Types of StandardsISO 10002 as a ModelThe Impact of Customer Attitudes towards Complaining and Organizational ReactionsBusiness Needs and Commercial ImplicationsEssential Elements of a Complaints Management SystemScope and PolicyPlanningResource/CompetenceLogging and Receiving ComplaintsImplementation and OperationManagement ReviewDesigning and Implementing an Effective Customer Complaint SystemComplaint Definition, Handling, Escalation and ResolutionDeveloping a System Including Workflow and Process MappingMonitoring, Measurement and Management ReviewAudits in Principle and PracticePossible Barriers'
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
