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Provided by: Meirc Training and Consulting The Customer Service Mindset |
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Training
Provided by Meirc Training and Consulting
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of developing it within their organization.'
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The Customer Service Mindset
Definition and Concepts of Customer ServiceServing the Internal and External CustomerThe Principle Foundation for Superior Customer ServiceStrong RelationshipSuperior ServiceProfessional BehaviorThe Customer Service MindsetComponents of the MindsetStrategies for Building the Mindset Among the StaffA Profile of Different Customers PersonalitiesUnderstanding Their PersonalitiesTips for Dealing with Difficult PersonalitiesAttaining Customer SatisfactionMeeting Their NeedsExceeding Their ExpectationsDelighting and Surprising ThemHandling Customers ComplaintsTypes and Levels of Customer ComplaintsHandling Complaints: Process and BehaviorEffective Communication with CustomersActive ListeningOvercoming Communication BarriersReading Customer Body Language'
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
