Business Etiquette and Protocol

This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s.

• Behave correctly in both business and social situations.
• Interact effectively with different personality types.
• Represent the organization at various functions.
• Organize and manage events such as business luncheons and formal dinners.
• Meet and greet important guests, clients and customers in a proper manner.
• Deal successfully with the media.

This is primarily ilt training Contact Meirc Training and Consulting for more information

Training Presented in: English

• What is Etiquette?
• What is Protocol?
• What is the Right Behavior?

Guest Relations

• Gaining Guests? Respect
• Greetings, Introductions and Hand-shaking
• Business Cards
• People?s Names Pronunciation and Remembering

The Ideal Host

• Key Qualities of the Ideal Host
• Dealing with Different Personality Types of Guests
• Dealing with Guests? Complaints

Managing Events

• The Business Meal
• Table Manners
• Setting of the Room and Table
• Mistakes to Avoid at Airport Meetings

Handling the Media

• Dealing with Questions
• Handling Confidential Information
• Public Relations

• Advanced Public Relations
• Advanced Public Relations
• Advanced Public Relations
• Advanced Public Relations
• Advanced Public Relations - Public Relations
• Business Etiquette and Protocol - Dubai
• Business Etiquette and Protocol - Dubai
• Hospitality Events and Conferences Management
• Hospitality Events and Conferences Management
• Hospitality Events and Conferences Management - Public Relations
• Public Relations and Media Skills
• Public Relations and Media Skills - Public Relations