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Provided by: Meirc Training and Consulting Certified Quality Management Professional |
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This program is designed for Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improving of organizational performance. This program is worth 25 NASBA CPE?s.
Understand the importance of quality in organizations.
Understand the impact of leadership to support quality management systems.
Understand the most used quality philosophies and tools to establish priorities within their organizations.
Study international, national and local quality standards, models and awards ISO, TQM, Malcolm Baldrige etc.
Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.
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*** CERTIFICATION REQUIRES TESTING & COMPLETION OF A PROJECT - See Details
Leadership/Management in Quality Management
Definition, Similarities, Differences
Can Leadership be Taught and Developed?
Role of Leadership in Supporting Quality Management Systems and Managing Change
Quality Basics and Definitions
Definition and Concept of Quality
Benefits of Implementing a Quality Model
House of Quality and Quality Function Deployment QFD
The Kano Model
Quality Philosophies
Deming 14 Points; Juran Trilogy; Crosby Zero Defects
Quality Models, Awards and Methodologies
Malcolm Baldrige National Quality Award; EFQM
Dubai Quality Award
HH Sheikh Khalifa Excellence Award
ISO9001:2000
Total Quality Management
Six Sigma; Benchmarking; Lean Principles
Building Teams in a Quality Management Systems
Why are Teams Important in Quality Management Projects?
Barriers to Teams Achievement
The Classic Quality Tools
From Cause-and-effect Diagrams to Flow Charts
Management and Planning Tools: The new Tools
Process Improvement Tools
Contingency Planning
Failure Mode and Effects Analysis FMEA
Ethics in Quality Management
American Society for Quality Code of Ethics
