Total Quality Management TQM Toolbox for Continual Improvement

This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s.

• Understand the importance of quality models.

• Understand TQM philosophy.

• Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.

• Discuss other widely used improvement methodologies.

This is primarily ilt training Contact Meirc Training and Consulting for more information

Training Presented in: English

Introduction to Total Quality Management TQM Concepts

• Definition of Quality

• Quality Models

• What is TQM?

• The Relationship Between ISO 9001 and TQM

• Benefits of Implementing a Quality Model

• Popular TQM Approaches - Deming, Crosby, Juran, etc.

• The Malcolm Baldrige National Quality Award

• EFQM

• Dubai Quality Award and HH Sheikh Khalifa Excellence Award

The Elements of TQM

• Customer-driven Quality

• PDCA

• Eight Step Problem Solving Methodology

• Process Thinking

• Eliminate the Non-value Added

• Management by Facts and Data

• Continual Improvement

• Enhanced Employee Participation and Decision Making

• Idea Generating Systems

• Employee Reward and Recognition

Improvement Tools and Methodologies

• Brainstorming

• Pareto Chart

• How-how Diagram

• Why-why Diagram

• Cause and Effect Diagram

• Force Field Analysis

• Process Mapping The Turtle

• Poka Yoke

• 5 S program

• Lean Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

• What is Benchmarking?

• Why Benchmark?

• Benchmarking Versus Time

• Levels of Benchmarking

• Out-of-the-box Benchmarking

• Analysis of Case Studies

Elements of a Continuous Improvement Process

• The FOCUS Method

• The Eight Steps to Achieve Improvement

• Critical Success Factors in TQM

• Common Failure Factors in TQM

• TQM Workshop

• ASQ Certified Manager of Quality Organizational Excellence Refresher
• ASQ Certified Manager of Quality Organizational Excellence Refresher
• ASQ Lean Six Sigma Green Belt
• ASQ Lean Six Sigma Green Belt
• Certified Quality Management Professional
• Certified Quality Management Professional
• Implementing and Auditing an ISO 9001 2000 Quality System
• Improving Productivity through Quality and Cost Control
• Moving Ahead with Processes Mapping and Improvement
• Re-Engineering your Organization A Road Map to Business Process Improvement
• Simplification of Work Processes and Procedures
• Simplification of Work Processes and Procedures
• Simplification of Work Processes and Procedures
• Simplification of Work Processes and Procedures
• Six Sigma Fundamentals
• Total Quality Management TQM Toolbox for Continual Improvement