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Provided by: Meirc Training and Consulting Total Quality Management TQM Toolbox for Continual Improvement |
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This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s.
Understand the importance of quality models.
Understand TQM philosophy.
Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
Discuss other widely used improvement methodologies.
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Introduction to Total Quality Management TQM Concepts
Definition of Quality
Quality Models
What is TQM?
The Relationship Between ISO 9001 and TQM
Benefits of Implementing a Quality Model
Popular TQM Approaches - Deming, Crosby, Juran, etc.
The Malcolm Baldrige National Quality Award
EFQM
Dubai Quality Award and HH Sheikh Khalifa Excellence Award
The Elements of TQM
Customer-driven Quality
PDCA
Eight Step Problem Solving Methodology
Process Thinking
Eliminate the Non-value Added
Management by Facts and Data
Continual Improvement
Enhanced Employee Participation and Decision Making
Idea Generating Systems
Employee Reward and Recognition
Improvement Tools and Methodologies
Brainstorming
Pareto Chart
How-how Diagram
Why-why Diagram
Cause and Effect Diagram
Force Field Analysis
Process Mapping The Turtle
Poka Yoke
5 S program
Lean Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
What is Benchmarking?
Why Benchmark?
Benchmarking Versus Time
Levels of Benchmarking
Out-of-the-box Benchmarking
Analysis of Case Studies
Elements of a Continuous Improvement Process
The FOCUS Method
The Eight Steps to Achieve Improvement
Critical Success Factors in TQM
Common Failure Factors in TQM
TQM Workshop
