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Provided by: Meirc Training and Consulting Moving Ahead with Processes Mapping and Improvement |
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This program is designed for Those individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPE?s.
Process definitions and importance of processes in their organizations.
Elements of a business process.
Process assessments for core, support and linkages processes.
How to analyze, simplify and improve processes.
Creating process maps and measuring performance.
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Definitions
Process
Process Approach to Improvement
Advantages of Process Mapping
Elements of a Process
Attributes of a Process Map
Who Is the Customer?
What Is Critical to Their Satisfaction?
Where Can We Obtain Process Performance Data?
How Well Do Our Processes Satisfy Their Needs?
What Is Our Business Value Chain?
How Do We Measure Value?
What Are the Opportunities in Terms of Reducing Cycle Time, Defects and Non Value Added?
Assessing Internal Audits Systems
Using ISO 9011 as a Guideline
Understanding Process Approach as per ISO 9001:2000 Requirements
Process Assessments Approaches
Turtle Diagram
Customer Oriented Processes
Support Oriented Processes
Management Processes
Diagnosis of a Process
Analyzing and Improving a Process
Value Stream Mapping
Manufacturing/Service Assessments
Setting Objectives and KPIs
Designing an Assessment Flowchart
Process Maps Symbols
Creating a Process Map
Workshop
Process Measurements and Improvement
Problem Solving Techniques
Process Auditing as a Tool for Continuous Improvement
Benchmarking and The Balanced Scorecard
How Do We Get to an Improved Process and Increase Customer Satisfaction?
What Is the Problem or Issue?
What Is the Scope of this Process Improvement?
Who Will Sponsor the Improvement Initiative?
What Resources Do We Need?
What Are the Business Objectives?
What Other Opportunities Are There?
