Six Sigma Fundamentals

This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s.

• Define and understand Six Sigma and why it is necessary to sustain business improvement.

• Understand and apply the DMAIC problem solving method.

• Understand the role of Six Sigma in customer service and continual improvement.

• Implement and deploy Six Sigma.

• Understand organization readiness.

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Training Presented in: English

Definitions of Six Sigma

• What Is Six Sigma and What Does Sigma Mean?

• History of Six Sigma

• Why Six Sigma?

• Savings from Six Sigma

• Six Sigma as a Strategy and a Measurement of Quality

Problem Solving Using Six Sigma

• The DMAIC Method - Define, Measure, Analyze, Improve and Control

• Six Sigma Tools

• Facts About the Effects of Low Sigma Performance

Six Sigma in Customer Service

• Effects of Six Sigma on Customer Satisfaction

• Levels of Sigma Performance

• Themes of Six Sigma

• The Kano Model and Quality Function Deployment

Implementing Six Sigma

• New Roles for Managers and Employees

• Examples of Motorola?s Adoption of Six Sigma

• Six Sigma and Statistics

• Simplifying Measurement with Sigma

• Six Sigma and Continuous Improvement

• Project Selection

Deployment of Six Sigma

• Leadership and Employee Involvement

• Six Sigma Black Belts and their Requirements

• Corporate Commitment

• Cost Quality Relationship

• Future of Six Sigma

• ASQ Certified Manager of Quality Organizational Excellence Refresher
• ASQ Lean Six Sigma Green Belt
• Certified Quality Management Professional
• Moving Ahead with Processes Mapping and Improvement
• Simplification of Work Processes and Procedures
• Simplification of Work Processes and Procedures
• Total Quality Management TQM Toolbox for Continual Improvement