Certified Sales Professional

*** CERTIFICATION REQUIRES TESTING & COMPLETION OF A PROJECT - See Details The Changing Business EnvironmentAre We Selling Something or Helping the Customer Buy?The Evolution of the Sales ProfessionThe Customer-Oriented AttitudePreparation and Self OrganizationDiagnosing Your Selling Skills, Strengths and Weaknesses; a Self-TestGaining Product Knowledge and Service ExpertiseImpact of Your Appearance on OthersDeveloping a Strategy for Sales Success Creating Rapport through Customer CommunicationDeveloping Your Listening SkillsReading Your Customer s Body Language and Mastering YoursProfiling Your Own Personal Style in Relation to SalesThe Sales MeetingSuccess Factors of an Effective PresentationQuestioning and Probing SkillsPresenting Problem-Solving SolutionsOvercoming ObjectionsEffective Negotiation Skills Managing the Customer RelationshipWhat s the Value of Your Customer and How Do You Manage It?Developing Consultative SkillsIncrease Repeat Business and Customer Loyalty'