Provided by: Meirc Training and Consulting

Customer Relationship Management CRM

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Training Provided by Meirc Training and Consulting

This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact. '

Training Avaliability and Delivery

This is primarily ilt training
	This is a workshop seminar
	This is an online eLearning or CBT training program
	This class may involve group study
	Courseware may be available for purchase
	This class may be available at a classroom in Dubai, Dubai,
	Contact Meirc Training and Consulting for more information

Course Level:	basic through advanced
Schedule:	5 days
Training Presented in:	English

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Training Program Details

Definitions
Defining CRM
Importance of CRM to Companies
Customer Loyalty and Optimizing Customer Experience
CRM and Business Intelligence
CRM Mistakes
Why CRM is Hard?
Where Does CRM Fit?
CRM in Marketing
Relationship and One to One Marketing
Cross Selling and Up-selling
Customer Retention
Customer Profitability and Value Modeling
Customer and Business Value CRM and Customer Service
Call Center and Customer Care
Customer Satisfaction Measurement
Customer Service Checklist for Success
Customer Service Training Sales Force Automation
Activity, Contact and Lead Management
Knowledge Management Planning CRM Programs
Developing a CRM Strategy
CRM Business Plan
Cost Justifying CRM
Choosing CRM Tools and Suppliers Managing a CRM Project
Implementation Checklist
CRM Roadblocks and Saboteurs
Looking toward the Future
CRM Training Program

About Meirc Training and Consulting - Training Provider

Meirc Training and Consulting - Meirc offers an impressive range of Dubai training, consulting, Certification, Seminars, Management Course, nlp training dubai, business training, Finance and Quality Training, training, career training dubai, supervisor training dubai, management training, leadership training, sales training, project management training dubai, neuro linguistic programming dubai, human resources dubai,...

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